Job Title: Accounts Receivable Specialist
Location: Ashland, MA
Reports To: Corporate Controller

Job Type: Full-Time

Job Summary:

We are looking for a detail-oriented, motivated Accounts Receivable (AR) Specialist to join our finance team. In this role, you will take ownership of end-to-end AR processes, ensuring proactive collections and strong customer communication. You also need to be able to manage the global letter of credit process.  A successful candidate will demonstrate a strong sense of urgency, commitment to excellence, and the ability to thrive in a high-volume, fast-paced environment. This position requires excellent communication skills and the ability to work onsite five days a week in the Ashland, MA office.

Key Responsibilities:

• Process and monitor customer invoices and payments accurately across multiple entities and accounting systems.
• Reconcile AR subledger with the general ledger and investigate any discrepancies.
• Perform proactive collections efforts through professional communication (email and phone), ensuring timely receipt of payments.
• Investigate and resolve issues such as short payments, chargebacks and unapplied cash.
• Identify underlying causes of delayed payments; working with internal teams or customers to resolve.
• Perform credit analysis accurately and efficiently identifying risky accounts.
• Detailed tracking of deadlines and prioritizing follow-ups with customers.
• Maintain up-to-date and accurate customer account information.
• Prepare aging reports and support monthly, quarterly, and year-end close.
• Collaborate with internal teams (Sales, Billing, Customer Support) to resolve account issues.
• Support process improvements and efficiency initiatives within the Shared Services function.
• Ensure compliance with company policies and internal controls.

Qualifications:
 

Education:

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.

Experience:

• 3-5 years of relevant accounts receivable experience, preferably in a shared services or multinational environment.
• Familiarity with Dun and Bradstreet report and be able to perform credit analysis accurately and efficiently.
• Experience working with global customers and multi-currency transactions.  Must have experience managing letter of credit related collections.
• Experience using ERP systems (JD Edwards, Oracle, Workday, NetSuite, etc.) is a plus.

Skills & Competencies:

• Excellent written and verbal English communication skills are required.
• Strong attention to detail and high standards for accuracy and completeness.
• Sense of urgency with the ability to meet deadlines in a fast-paced, high-volume environment.
• Strong knowledge of AR processes and accounting principles.
• Comfortable handling high transaction volumes with attention to detail and accuracy.
• Proficient in Microsoft Excel and financial software tools.
• Ability to work independently and prioritize tasks effectively.
• Strong problem-solving and customer service mindset.
• Must be able to work full-time onsite in Ashland, MA office