About this role
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
. Assists/Resolves day-to-day technical problems arise from divisions or customer concerns.
. Works with other Master - Expert Technicians and Engineering members as needed to provide trainings for other technicians and partners.
. Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response/lead time and reduce errors.
. Assists NPI and CapEx activities, gains Applications knowledge start with Spectrum analyzer and provides support to the Service Center.
. Provides technical support, consultation and mentoring to technicians of all levels.
. Solves complex technical problems at the service center independently and provides trainings to other technicians
. Determines the root cause and initiates corrective action resulting in solutions that are cost effective and enhance the process.
. Leads or participates in continuous improvement, new product introduction and engineering projects.
. Researches and recommends new test equipment for improved testing proficiency and cost effectiveness.
. Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures.
. Retains ownership through problem resolution. This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site.
. Provides leadership and facilitates discussions among service personnel, cross-functional teams and trade customers regarding technical issues or problem resolution.
. Interprets customer requirements and potential needs to meet customer satisfaction goal.
. Makes formal presentations on technical matters to customers, engineering and management.
. Complies with Keysight Technologies business direction policies and strategies.
. Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment
Qualifications
. Requires Associate of Science degree or higher education, specialized in Electronics Technology, Bachelors or Masters Degree in Engineering.
. Requires a minimum of 5 years directly related working experience.
. Highly developed technical or business oriented skill set that can be leveraged cross organizationally.
. Requires high degree of independent action and initiative.
. Possesses excellent troubleshooting skill by staying current on new/emerging technologies applied at Keysight.
Pay Range:
USD $62,890.00 - USD $104,820.00 Year
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Other facts
About Keysight Technologies, Inc.
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
What you'll do
- The Technical Support Engineer assists in resolving technical problems and provides training to technicians. They also lead initiatives to improve response times and reduce errors while solving complex issues independently.
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