About this role
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Responsible for the service support on Keysight products in Chengdu service center, occasionally service support at customer site is required.
- The service includes Keysight instruments hardware and software repair, remote customer diagnosis support. Do troubleshooting firstly, then order and replace the defective parts, and then perform adjustment/verification, finally return the instruments to customer with service report. All the process should be documented in the management system.
- Communicate deeply with customer by phone or communication tools, help to do instrument troubleshooting, guide customer to use instruments properly, and to meet customer’s technical service related requirements. Meanwhile to keep or improve customer satisfaction and loyalty.
- Achieve the tasks and KPI assigned by Keysight, to complete the repair and calibration jobs and related service project with the resource support in Keysight, keep studying and improving to ensure service quality, to enhance working capability.
Qualifications
- Bachelor’ or Master’ degree or equivalent in Optics, Electronics, Instrument, telecommunication, Computer and Automatic. Experience in optical or electronic is preferred.
- Requires knowledge and experience in job and ability to work independently.
- Good capability to deeply communicate with customer and can solve problems for customer correctly and quickly.
- Moral good, self-motivated, strong independent learning ability.
- Good English is required, basically can read and write in English.
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Other facts
About Keysight Technologies, Inc.
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
What you'll do
- The Field Service Engineer is responsible for service support on Keysight products, including hardware and software repair, remote diagnosis, and customer communication. The role involves troubleshooting, ordering parts, performing adjustments, and documenting the service process.
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