About this role
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
This role would be a contract position with possibility of conversion upon management discretion.
Responsibilities
Order Acceptance and Order Entry:
- Ensure pricing and discounts are accurate in formal quotation
- Be updated on sales, marketing and promotion program and administer these accordingly
- Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
- Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
Order Management:
- Negotiate with Field/Customer and Division to establish committed delivery date.
- Proactively manage order to meet committed delivery date and any special delivery requirement.
- Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
- Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.
Qualifications
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Competencies
- Communication skill (written & read) in customer language (English & Mandarin)
- Capability to handle multiple tasks and responsibilities.
- Ability to work in a fast paced environment.
- Usage of standard approaches to simple problem resolution
- Basic escalation management skills
- Basic IT /technology knowledge
Others
- Bachelor Degree or University Degree or equivalent. No prior customer service experience required.
- Qualified candidates are welcome
- Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour.
Other facts
About Keysight Technologies, Inc.
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
What you'll do
- The role involves ensuring accurate order acceptance and entry, managing customer orders, and maintaining communication with various teams to resolve issues. The associate will also be responsible for adhering to corporate policies and ensuring customer satisfaction.
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