About this role
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a motivated, people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience.
You will be responsible for interfacing with customers, logistics, and manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
You will be in charge of
- Performing the administrative support to our customer service representatives, ensuring that we are managing the repair/calibration requests
- Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes, and dealing with customers’ queries.
- Handling customer collection requests
- Assigning emails to the Customer Service representatives
We offer:
- 2-year fix contract
- Immediate incorporation
- Flexible working between home and office
Qualifications
- Customer service experience in a fast paced customer service environment
- Some relevant experience in an administrative role
- Must have excellent written, verbal and presentation skills
- Excellent team work, with a proactive mentality
- Must be detail-oriented and have excellent customer service, organizational and follow-up skills
- Must be able to interact effectively and cooperatively with employees at all levels
- Must be able to operate in a complex organization and handle multiple tasks simultaneously
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Other facts
About Keysight Technologies, Inc.
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
What you'll do
- The Customer Service Administrator will provide administrative support to customer service representatives and manage repair/calibration requests. Responsibilities include data entry of service requests, handling customer queries, and assigning emails to representatives.
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