About this role
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Provide timely and effective remote post sales technical support, solving technical problems of varied scope and complexity.
- Effectively work and communicate with worldwide support and the engineering teams – the application engineer is the technical interface between the customer, Keysight product developers, Account Managers, and other Keysight teams
- Accurately log, track and maintain customer service requests.
- Achieve customer satisfaction and support metric goals and Service Level Agreements (SLAs).
- Share expertise through the creation of technical article content
- Leverage post-sales interactions with customers, to investigate more broadly and provide highly qualified opportunities to our Field Sales partners.
Qualifications
- Bachelor’s degree in Computer Science, Electronics and Communication Engineering, Information Technology, or a related field.
- Knowledge or experience working as an Application Engineer, Technical Support Engineer, or Test Engineer.
- Understanding of Networking fundamentals, including TCP/IP, Wireless Technologies, and basic familiarity with test instruments.
- Experience working with or knowledge of Keysight RF/Network instrumentation, WiFi test solutions, or automation frameworks (preferred but not mandatory).
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience working with Windows and Linux environments, including basic configuration, command-line interface (CLI) usage, and debugging of network-related issues.
Strong customer service skills in a technical support position and ability to align with Americas based customers in written and live (verbal) interactions are a must.
Familiarity with Keysight Technical Applications Support (K-TAS) processes, policies, case management practices, including Salesforce/Service Console CRM is highly desirable. Candidates with this skill set will have a significant advantage in this position.
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Other facts
About Keysight Technologies, Inc.
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
What you'll do
- The Application Engineer will provide remote post-sales technical support and solve technical problems of varied scope and complexity. They will also communicate effectively with worldwide support and engineering teams, acting as the technical interface between customers and Keysight teams.
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