About this role
Job Details
Support Services|Miamisburg|Full Time|Days
Responsibilities & Requirements
Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems. The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned.
- Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
- Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
- Maintain server health through patching, reboots, and supported software versions
- Participate in on-call rotations to provide off-hours application support
- Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
- Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
- Develop and maintain application support documentation. Educate end-users and team members as needed.
- Participate in mentoring/training through the following methods:
- Conduct pair programming events to train others
- Facilitate knowledge sharing sessions
- Identify self-training opportunities and/or conferences that align with yearly goals
Education and Experience
- Associate degree or equivalent combination of education, certification, and experience
- 3 or more years of relevant experience
Obtain applicable certifications within 1 year of hire, when required.
- ITIL Certified (Information Technology Infrastructure Library)
- Epic Certification
- CompTIA A+ Certification (Computer Technology Industry Association)
- SQL Certification
- CSD Certification (Certified Scrum Developer)
- OnBase Certification
- RHIT (Registered Health Information Technologist)
- RHIA (Registered Health Information Administrator)
- 3M 360 Systems Administrator
- CAHIMS (Certified Associate in Healthcare Information and Management Systems)
Preferred Qualifications
Epic Certifications Preferred:
EpicCare Ambulatory.
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Other facts
About Kettering Health
As a faith-based, nonprofit healthcare system, Kettering Health's mission is to live God's love by promoting and restoring health. We're made up of 14 medical centers and more than 120 outpatient locations throughout western Ohio, as well as Kettering Health Medical Group. With more than 700 board-certified providers, we're dedicated to elevating the health, healing, and hope of our community.
What you'll do
- IT Analyst II team members collaborate using agile frameworks to resolve customer issues and support healthcare applications, utilizing analytical thinking to document requirements and maximize customer value. They provide prompt support for application problems by identifying root causes and developing creative solutions, while also maintaining assigned applications and server health.
Ready to join Kettering Health?
Take the next step in your career journey