EVOC Triage Engineer
OTHER•Irvine
About this role
Job DetailsJob Location: Irvine, CA - Irvine, CASalary Range: $45.00 - $45.00 HourlyJob description:
Company Overview
Kett Engineering is a 60-year-old company with over 28 years of experience in the automotive test industry. We support vehicle testing, development, personnel management, and staffing for leading automotive manufacturers and Tier-1 suppliers. Our dedicated team of professionals is committed to delivering exceptional customer service and quality in every project.
Summary
We are seeking a dedicated EVOC Triage Engineer to join our team in Irvine, CA. This is a critical, hands-on role responsible for rapidly triaging, tracking, and driving resolution of all fleet issues, playing a key part in accelerating our vehicle development and reliability growth. The role is part data analytics and part hands-on vehicle diagnostics.
EVOC is an over the road mileage accumulation program that operate in multiple locations and weather conditions to capture issues before products go to market.
You will personally diagnose vehicles onsite using CANalyzer and other CAN tools, and for high-priority issues you may be required to travel to remote locations on short notice. This requires a broad and deep understanding of all EV systems, including but not limited to Thermal, Charging, Propulsion, Chassis, and Body Controls. You will ensure all relevant data is captured and documented in tickets to enable fast, accurate root-cause analysis and resolution. You will be the central point of contact for our test drivers, technicians, and engineering teams to follow up on vehicle issues.
Responsibilities
· Manage Issue Triage & Tracking: Act as the first line of defense for new vehicle issues. Document, prioritize, and assign emerging problems using Jira (e.g., system-level tickets, root cause analysis requests). Analyze trends and escalate high volume and high severity issues.
Investigate & Document: Collaborate with test drivers to gather detailed logs and qualitative feedback to strengthen issue reports. Ensure all diagnostic information is accurately captured and linked. Diagnose in vehicle or with dashboard data initial root cause of issues.
Facilitate Failure Analysis: Create tickets for any hardware issues. Manage the logistics for failed components. You will be responsible for ensuring parts are correctly removed, documented, and routed to the appropriate engineering teams or suppliers for root cause analysis.
Act as a Key Liaison: Serve as the primary communication bridge between test drivers, the workshop/tech team, and supporting engineering groups to ensure seamless information flow for rapid problem resolution.
Maximize Fleet Uptime: Proactively manage and prioritize the fleet schedule to ensure continuous, efficient testing. Create, manage, and track workshop repair tickets from inception to closure.
Coordinate Vehicle Updates: Oversee the deployment of Over-the-Air (OTA) software updates to the fleet. In some cases, manually flashing may be required to update the fleet or verify issue resolution.
Qualifications
Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field.
Experience: A minimum of 5 years of hands-on experience in a fast-paced technical environment (automotive, aerospace, or a related hardware-testing field is strongly preferred).
Technical Skills: High proficiency in Jira for ticket creation, workflow management, and reporting.
Automotive Knowledge: Strong understanding of complex vehicle systems, diagnostics, and architecture. Specific experience with Electric Vehicles (EVs) is a major asset.
No driving related suspensions or revocation of Driver License
Must have a valid driver's license and/or Real ID or any other documentation to travel within the country.
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
If you are passionate about advancing electric vehicle technology and thrive in a dynamic testing environment, we invite you to bring your expertise to Kett Engineering. Join us in shaping the future of automotive innovation—apply today to become part of our dedicated team.Qualifications
What you'll do
- The EVOC Triage Engineer will manage issue triage and tracking, acting as the first line of defense for new vehicle issues. They will also facilitate failure analysis and serve as a key liaison between test drivers and engineering teams.
About KETT ENGINEERING CORPORATION
Kett Engineering Corporation has been operating for over 60 years and has spent the past 28 years dedicating its services to supporting the automotive testing and staffing needs of our clients.
As with Kett, MDE International, Inc. has operated for over 60 years and also built it's reputation as a leading supplier of over the road testing and staffing services to the automotive industry.
In 2017, MDE International and MDE Staffing Services became part of the Kett Engineering family.
Today, we are over 1000 employees strong and we offer our clients extraordinary over the road testing and staffing solutions for evolving automotive technologies throughout the USA.
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Frequently Asked Questions
What does a EVOC Triage Engineer do at KETT ENGINEERING CORPORATION?
As a EVOC Triage Engineer at KETT ENGINEERING CORPORATION, you will: the EVOC Triage Engineer will manage issue triage and tracking, acting as the first line of defense for new vehicle issues. They will also facilitate failure analysis and serve as a key liaison between test drivers and engineering teams..
Is the EVOC Triage Engineer position at KETT ENGINEERING CORPORATION remote?
The EVOC Triage Engineer position at KETT ENGINEERING CORPORATION is based in Irvine, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the EVOC Triage Engineer position at KETT ENGINEERING CORPORATION?
You can apply for the EVOC Triage Engineer position at KETT ENGINEERING CORPORATIONdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.