About this role
Patient Care Team Lead - Space Center Eye Associates
General Job Description & Responsibilities
This is a customer-facing position that provides the highest-quality client service and patient care at the practice. You will help to oversee other staff to ensure an exceptional client experience. Primary responsibilities include:
- Speaking with patients on the phone
- Scheduling appointments
- Greeting patients
- Patient check in and out
- A variety of front desk administrative duties
- Mentoring and training others
- Guides team to ensure excellent customer service and employee performance
- Serving as a role model
Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 3+ years of experience and:
- Have excellent time management skills
- Be detail oriented
- Be efficient at multi-tasking
- Be proficient with computers
- Have the ability to interact with patients in a professional and friendly manner
Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.
Status: Full-time (FT)
Exemption: Non-exempt
Department: Business Office
Other facts
About Keplr Vision
At Keplr Vision, we’re dedicated to supporting independent optometry practices nationwide with non-clinical administrative services, allowing optometrists to focus on what matters most: providing exceptional patient care. Led by optometrists at every level, we bring a patient-centered approach to everything we do.
We believe that Eyes Matter, Eyecare Matters, and that Independent Optometry is the highest form of eyecare. Proudly serving this noble profession, we are committed to making a lasting impact on our patients’ lives.
What you'll do
- This customer-facing role involves providing high-quality client service and patient care while overseeing staff to ensure an exceptional client experience. Key duties include handling patient communications via phone, scheduling, managing check-in/out processes, and performing various front desk administrative tasks.
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