Information Technology (IT) Support Technician
part-time•New Bedford•$0k - $0k
About this role
The KDC (Kennedy-Donovan Center) mission is to empower and support people to realize their full potential. We do this by providing a wide range of services for children, adults, and families with developmental delays, disabilities, or challenges, aiming to deliver life-changing outcomes.
About the IT Support Technician role:
Compensation: $25-$27/hour
Location: New Bedford and Foxboro
Qualifications:
About the IT Support Technician role:
The IT Support Technician provides frontline technical assistance to staff and supports daily IT operations through troubleshooting, equipment setup, user support, and documentation. Serving as the first point of contact for help desk needs, this role resolves routine issues, follows established procedures, and escalates more complex matters to the IT Support Specialist or IT Manager as appropriate.
This is an excellent opportunity for an early-career IT professional to gain hands-on experience, participate in system rollouts and IT projects, and grow within a collaborative environment, with the potential for permanent placement.
Schedule: Part-Time, Monday - Thursday, In-PersonCompensation: $25-$27/hour
Location: New Bedford and Foxboro
Qualifications:
- Associate’s degree in Information Technology or Computer Science, preferred or relevant field or comparable work experience
- At least two years of experience required
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus!
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferred
- Hands-on experience with Windows OS, MS365 environments and iOS, preferred
- Moderate travel required in and around the MA south shore and the Cape
- Sit for extended periods of time
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift to 50 pounds at times
- Strong working knowledge of: Networks (LAN, WAN, Security) Telecom (voice, data, video) Microsoft 365
- Familiarity with data security, integrity, processes, and system applications
- Ability to think conceptually and strategically, while maintaining a result driven approach
- Understanding of computer systems, mobile devices, and other technological products
- Ability to diagnose and troubleshoot advanced technical issues
- Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
- Knowledge of Microsoft Intune
Help Desk & User Support
- Provide frontline support for basic hardware, software, and account-related issues.
- Assist with workstation setup, peripheral installation, printer configuration, and device troubleshooting.
- Support user onboarding and offboarding, including account setup and access changes.
Routine IT Operations
- Maintain accurate help desk ticket documentation and IT asset inventory records.
- Monitor and perform routine updates on devices, applications, and security tools.
- Follow established IT procedures, security requirements, and reporting processes.
Escalation & Collaboration
- Escalate advanced or unresolved issues to the IT Support Specialist or IT Manager in accordance with policy.
- Communicate clearly with users and provide follow-up until issues are resolved.
- Assist with basic user training, instructions, and documentation updates.
Project & Site Support
- Participate in technology deployments, system upgrades, and equipment rollouts.
- Assist with site visits, equipment installations, and pilot testing of new tools or processes.
Additional Responsibilities
- Deliver excellent internal customer service to employees at all levels of the organization.
- Maintain confidentiality and handle sensitive information in compliance with agency policies and applicable laws.
- Manage multiple priorities and meet deadlines in a fast-paced environment.
- Support departmental initiatives and projects as assigned.
What you'll do
- The IT Support Technician provides frontline technical assistance and supports daily IT operations through troubleshooting and user support. This role involves maintaining help desk documentation, assisting with equipment setups, and participating in IT projects.
About Kennedy-Donovan Center
Kennedy-Donovan Center, Inc. (KDC) is a 501(c)(3) non-profit organization founded in 1969 on the principle that all individuals have the right to participate and thrive in their community. Kennedy-Donovan Center supports people with developmental delays, disabilities or family challenges to pursue their personal potential and success in the community.
We fulfill our mission through a number of programs, which we offer in several regions: Early Intervention (EI), Early Intervention Partnerships, Healthy Families, KDC School (a 240-day developmental day school), Day Habilitation Services, Family Support Services/ Respite Care, Intensive Foster Care, and Transitional Job Support, as well as various residential support programs: Shared Living, Adult Family Care, Supported and Supervised Living, and Individual Support.
Each year, our diverse and dedicated staff of 600+ employees and 300 respite home care providers and foster parents, serves over 10,000 children, adults and families with (or at risk for) developmental disabilities or delays, and their families. We meet the needs of disabled individuals and their families throughout their life – from pregnancy, infancy, and childhood, into adulthood and the senior years. We operate a range of programs, including many in-home services, from eight community offices and 10 residences, to families in 160 communities across eastern and south central Massachusetts. We cover over 50% of the Commonwealth of Massachusetts.
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Frequently Asked Questions
What does Kennedy-Donovan Center pay for a Information Technology (IT) Support Technician?
Kennedy-Donovan Center offers a competitive compensation package for the Information Technology (IT) Support Technician role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Information Technology (IT) Support Technician do at Kennedy-Donovan Center?
As a Information Technology (IT) Support Technician at Kennedy-Donovan Center, you will: the IT Support Technician provides frontline technical assistance and supports daily IT operations through troubleshooting and user support. This role involves maintaining help desk documentation, assisting with equipment setups, and participating in IT projects..
Is the Information Technology (IT) Support Technician position at Kennedy-Donovan Center remote?
The Information Technology (IT) Support Technician position at Kennedy-Donovan Center is based in New Bedford, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Information Technology (IT) Support Technician position at Kennedy-Donovan Center?
You can apply for the Information Technology (IT) Support Technician position at Kennedy-Donovan Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.