IT Support Specialist

Description

We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support.

This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment.

While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important.

Key Responsibilities

• Provide Tier 1–2 support, including password resets, account unlocks, workstation troubleshooting, and software support.

• Manage user lifecycle processes in Active Directory, Office 365, and other internal systems.

• Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users.

• Deliver both remote and on-site technical support across multiple dealerships.

• Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna.

• Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes.

• Support technology rollouts, dealership openings, and major deployment projects.

• Maintain documentation, ticket updates, and detailed notes to ensure continuity of support.

• Identify recurring issues, propose improvements, and take initiative in finding solutions.

• Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations.

WORKING CONDITIONS/ENVIRONMENTAL FACTORS:

• Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits.

• May encounter moderate noise, cleaning chemicals, or other standard workplace hazards.

• Must be willing to travel locally and occasionally out of state as needed.

PHYSICAL REQUIREMENTS:

• Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces.

• Sitting: Frequently, up to ¾ of the work shift.

• Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs.

• Carrying: Occasionally up to 50 lbs for distances up to 200 feet.

• Bending/twisting: Frequently.

• Climbing: Rarely; may use ladders up to six feet.

• Reaching: Occasionally at all height levels.

• Pushing/pulling: Occasionally up to 30 lbs of force.

• Fine hand manipulation required for repairs and equipment handling.

As the sole IT support on site you will be the only one to carry the equipment to and from placed.

Requirements

• 1–2 years of hands-on experience in IT support, help desk, or a related technical field.

• Strong customer service and communication skills; able to work professionally with all levels of staff.

• Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies.

• Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration.

• Ability to travel regularly to local dealerships and occasionally out of state.

• Self-motivated with strong multitasking, time management, and organizational abilities.

Preferred Skills:

• Experience with remote support tools and ticketing systems.

• Exposure to networking concepts, firewall interfaces, and escalation workflows.

• Experience supporting multi-site environments.

• CCNA or similar networking knowledge (preferred but not required).

• Comfort working independently as the sole technician supporting a region.

Helpful Knowledge, Skills and Abilities:

Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity