Summary
Location
West Valley City
Type
full-time
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About this role
POSITION SUMMARY: The Recovery Admin provides administrative and operational support to the Recovery Department by assisting with invoice processing, regulatory notices, and quality assurance of recovery-related documentation. This role plays a critical part in ensuring accuracy,
compliance with state and federal regulations, and timely processing of recovery activities.
DUTIES AND RESPONSIBILITIES:
Invoice Processing
Review, verify, and process recovery-related invoices (repo agents, auctions, transport, storage, etc.)
Ensure invoices align with approved rates, assignments, and services rendered
Enter approvals, denials, and notations into internal systems
Escalate discrepancies or overcharges to management for review
Maintain organized records for audit and compliance purposes
Notice Preparation & Compliance
Prepare and issue state-required recovery notices, including but not limited to: Right to Cure, Notice of Intent to Sell, Notice of Sale.
Ensure notices are generated accurately and within required statutory timelines
Coordinate mailing, tracking, and documentation of notice delivery
Quality Assurance (QA)
Review account histories to verify that prior notices for current inventory were sent correctly and timely
Confirm compliance with applicable state and federal regulations
Identify gaps, errors, or missing documentation and escalate as needed
Assist with remediation efforts when compliance issues are identified
Administrative & Operational Support
Update and maintain recovery system notes and documentation
Respond to internal inquiries related to recovery documentation and invoices
Support audits, internal reviews, and regulatory examinations
Perform other duties as assigned to support department operations
Skills & Competencies
Detail-oriented with strong accuracy standards
Time management and prioritization
Written documentation and note-taking
Ability to interpret procedures and regulatory requirements
Professional communication skills
Ability to work independently and as part of a team
Adaptability and flexibility to effectively manage changes in regulations, procedures, systems, and workload priorities
Ability to learn and apply new processes quickly in a fast-paced, compliance-driven environment
Work Environment
Office environment
May require handling time-sensitive and compliance-related tasks
Regular interaction with internal teams, vendors, and recovery partners
Align it specifically to subprime/prime auto finance language for regulators or auditors
Other facts
About Ken Garff Automotive Group
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include:
• Competitive Compensation Package
• Medical , Dental and Vision
• 401K Plan with Company match
• Paid Time Off
• Holiday Pay
• Volunteer Time Off Program
• Year-end bonus program for all employees
• Personal Wellness Plan
• GarffCare Roadside Assistance Program
• Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
What you'll do
- The Recovery Admin provides administrative and operational support to the Recovery Department, focusing on invoice processing, regulatory notices, and quality assurance of recovery-related documentation. This role ensures accuracy and compliance with regulations while supporting timely processing of recovery activities.
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