Summary
Location
Sandy
Type
full-time
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About this role
Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!
Hyundai Southtowne, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here’s why you’ll want to work here:
- Paid training and real career growth
- Competitive compensation package
- Great people with a great culture
- Paid Time Off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
Here’s what you’ll be doing:
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
- Encourage the sale of branded parts.
- Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
- Establish processes to ensure accuracy between inventory and computer records.
- Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
- Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
- Make warranty and billing adjustments.
- Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
- Ensure that all dealership purchases are properly accounted for before payment is made.
- Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
- Assist in collecting on overdue accounts.
- Notify all special-order customers upon arrival of parts.
Here’s what you’ll need:
- 2 or more years of experience in an automotive parts department preferred
- Ability to read and comprehend job-related instructions and information whether electronic or paper-based
- Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
- High School diploma or equivalent required
- Must have the ability to move about the parts department and have computer skills
- Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
- A valid in-state driver's license and a good driving record, per company standards
We are an Equal Opportunity Employer
(( We Hear You ))
Other facts
About Ken Garff Automotive Group
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include:
• Competitive Compensation Package
• Medical , Dental and Vision
• 401K Plan with Company match
• Paid Time Off
• Holiday Pay
• Volunteer Time Off Program
• Year-end bonus program for all employees
• Personal Wellness Plan
• GarffCare Roadside Assistance Program
• Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
What you'll do
- The Parts Counter Person will handle customer complaints regarding parts issues and encourage the sale of branded parts. They will also monitor workflow in the parts department and ensure timely completion of tasks.
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