Summary
About this role
Lady In Red
Application Deadline: 19 February 2026
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
Description
Key Responsibilities
- Communication of hotel & company philosophy and internal hotel representation.
- Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
- Knowledgeable about all VIPs in-house, hotel functions and special events.
- Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
- Welcome, facilitate and bid farewell to as many guests as possible.
- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
- Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
- Obtain as much information about a guest’s stay to be entered in the guest history.
- Welcome visitors to the hotel, assist with general information, internal promotions and directions.
- Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
- Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
- Perform special projects and related duties as assigned.
- Walk throughout the hotel recognizing guests and engage with them appropriately.
- Attend & participate in daily briefings as scheduled.
- Report potential and existing hazards and rectified immediately.
- Provide information to all guests regarding the services and possible internal promotions of the hotel.
- Senior Management on any unusual circumstances that might affect guest service and expectation.
- Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
- Participate in training programmes.
Skills, Knowledge and Expertise
Higher College Education
Minimum of one year experience in a customer service position
Ability to work and communicate in a multinational environment
Operational knowledge of front desk operations
Luxury Hotel Experiences
Communication skills
Brief knowledge of hotel operations & Computer systems
Other facts
About Kempinski Hotels
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
What you'll do
- The Lady in Red welcomes, meets, and farewells hotel guests while ensuring high-quality service standards. She communicates hotel philosophy, collects guest feedback, and handles complaints to enhance guest satisfaction.
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