Summary
Location
Cairo
Type
full-time
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About this role
Guest Relations Agent
Application Deadline: 28 February 2026
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: Egypt - Cairo
Compensation: ج.م0 / month
Description
Key Responsibilities
- Carry out all administrative duties in co-operation with Guest Relations Manager.
- Daily checks on the VIP lists and ordering of corresponding activities.
- Monitor and check the costs of VIP treatments.
- Be responsible for VIP Policy and ensure it is implemented fully.
- Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
- Pre check all guest requirements three days prior to arrival and again the day before.
- Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
- Greet arrivals and escort all Guests to the rooms or suites.
- Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
- Be fully conversant with all hotel activities and promotions.
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
- Prepare all VIP amenities forms and distribute accordingly.
- Update guest profiles and check the existing one.
- Maintain tidiness in the building and clothing in the department.
- Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
- Represent the Guest Relations Manager at meetings.
- Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.
- Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
- Hold regular meetings within the department (performance review, information, proposals for improvement)
Skills, Knowledge and Expertise
EDUCATION: Hotel Apprenticeship
Higher College Education
EXPERIENCE: To fill the position, one of the following is required:
Minimum of 1 year experience in a Front Office position preferably in an international five-star hotel
Food & Beverage experience is a plus
LANGUAGE: Ability to work and communicate in a multinational environment:
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language - beneficial
COMPETENCIES: Include the skills the candidate must have to fill this
position:
Luxury Hotel Experiences
Good Communication skills
Knowledge of hotel operations & Computer systems
General knowledge of tourist and business-related information
Knowledge of hotel products and services
Knowledge of VIP welcoming protocol
TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
Microsoft Office (Word, Excel and PowerPoint)
Good knowledge of Opera
Basic knowledge of Micros
INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Motivating others
Planning/ Organization
Problem solving
Flexibility
Concern for quality
Initiative
Results oriented
Teamwork / Cooperation
Interpersonal skills
Customer service orientation
Oral and Listening Skills
Good writing skills
Friendly and caring attitude
Self-controlled
OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation
Other facts
About Kempinski Hotels
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
What you'll do
- The Guest Relations Agent is responsible for supervising and leading all areas of Guest Relations under the management of the Guest Relations Manager. Key tasks include managing VIP lists, ensuring guest requirements are met, and addressing guest comments and complaints.
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