Director of Sales

Application Deadline: 2 February 2026

Department: Sales & Marketing

Employment Type: Fixed Term - Full Time

Location: Ghana - Accra

Description

Key Responsibilities

• Assist the Director of Sales & Marketing during preparation of the yearly revenue & expense budget.
• In consultation with the Director of Sales & Marketing, establish and direct the organization’s financial, administrative activities and operational procedures to ensure the yearly revenue and expense budgets are achieved.
• Prepare and submit relevant administration in a timely and accurate manner such as sales call schedules, sales call reports, monthly reports of the sales team to Director of Sales & Marketing.
• Ensure all Sales personnel have sales targets, personal sales plans and a personal incentive.
• Ensure all Sales personnel are registered in the K Star programme and submit the monthly status to the programme leader.
• Formulate strategies in order to run an effective Sales team.
• Follow up weekly sales reports from all professional sales team members for presentations to the Director of Sales & Marketing.
• Monitor all outstanding balances in all department accounts and follow up with all professional sales team members in a timely fashion.
• Work closely with all professional sales team members in the preparation of personal sales goals on a monthly, quarterly and annual basis and complete a report and analysis at the end of each month.
• Replace the Director of Sales & Marketing during their absence. 
• Understand, follow and communicate the company sales vision.
• Promote the cross-selling of other Kempinski Hotels with all sales colleagues.
• Responsible for ensuring all enquiries are responded to within 24 hours.
• Responsible for organising team-building activities.
• Responsible for building and maintaining good relations with all Kempinski Sales Offices. 
• Responsible for greeting all site inspections at the Hotel.
• Responsible for the conversion ratio of the Group Department.
• Be aware of all market trends and check with Director of Sales & Marketing for urgent action.
• Carry out duties, projects and other assignments as required by the Director of Sales & Marketing.
• Be aware of all fire, health, safety, emergency and security procedures in the hotel.
• Attend international fairs, road shows maintain and build strong relations during these events.
• Use empowerment and give the team the chance to take initiative at all times.
• Provide guidance to team members at all times.
• Develop organizational commitment: Take care of the team’s morale, motivation, loyalty and motivation.
• Build trust and teamwork.
• Identify new trends, recruit and develop new talents together with the Director of Sales & Marketing.
• Set priorities, develop managerial work strategies (e.g.: use of delegation), establish necessary methods to track and monitor to ensure effectiveness.
• Set performance standards, linking budget to performance, reporting results and holding the sales team accountable for results.
• Be a role model for all team members in terms of work & life balance, time management, dedication to guest engagement, dedication to quality work.
• Analyse performance of the sales team, address strengths and improvement areas in order to improve effectiveness.
• Train, develop and coach team.
• Follow up on achievements of the team and properly recognise the success of team members.

• Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the company. 
• Provide leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals.
• Develop and / or maintain and improve business relations with all customers of the company. 

• Attend weekly Yield Meetings.
• Attend weekly Sales & Marketing Meetings.
• Responsible for reading the weekly sales call reports and giving necessary guidance if / when needed.
• Conduct sales calls with the Sales team.
• During the Director of Sales & Marketing’s absence attend weekly promotions meeting.

• Responsible for ensuring all monthly reports are sent to the relevant people.

Skills, Knowledge & Expertise

• Bachelor’s degree in business administration specialised in Sales or a related field.
• 8-10 years of sales experience, with at least 5 years in a leadership or director role.
• Demonstrable track record of exceeding sales targets and driving business growth.
• Minimum of three (3) years international experience in a managerial position in a 4/5-star hotel in Sales & Marketing.
• Knowledge of food production and service procedures
• Experience in managing sales operations, sales forecasting, and performance tracking.
• Data-driven mindset with experience in sales analytics tools and CRM software
• Experience with Micros Fidelio Opera and Sales & Catering
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
• Organisational skills, Problem solving & decision-making skills
• Negotiation and Selling skills 
• Adaptability and flexibility
• Developing and Influencing others 
• Target and results oriented 

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Patient & friendly
• Tactful and diplomatic