About this role
Responsibilities
Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
Job Title: Bilingual Healthcare Services Representative I
Location: Remote in Texas ONLY
Department: Patient Access Center
Job Type: Full Time
Salary Range: $36,004.80 - $42,348.80 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Technology Requirements
- All candidates must have a Cable, DSL, or Fiber Internet Plan with 50 Mbps or higher
- Must have your own Desktop or Laptop Computer
- Windows 10 or higher Operating System for Windows Users
- Mac Users must have MacOS 10.15 Catalina or Higher
Qualifications
Education
Required: High School diploma or GED from an accredited program
Preferred: N/A
Experience
Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience
Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS
Word and Excel.
License(s)
Required: N/A
Preferred: N/A
Skills
Required: Critical thinking skills.
Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.
Special Skills
Required: Critical thinking skills.
Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional
attitude.
Other
Required: Ability to fluently speak, write and understand both the English and Spanish languages
Preferred: N/A
Working Environment: Remote
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
Other facts
About Kelsey-Seybold
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. More than 700 physicians and allied health professionals practice at 35+ locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65 medical specialties.
The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center.
An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 17 onsite Kelsey pharmacies, MyKelseyOnline (a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get most test results, and schedule appointments), and Telemedicine Services – E-visits and Video Visits with Kelsey-Seybold medical personnel are part of its comprehensive offerings.
Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for seven consecutive years.
Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, and Endoscopy Center.
What you'll do
- The representative is responsible for scheduling appointments and confirming them in a courteous manner. They also handle cancellations and provide comprehensive service to resolve caller requests.
Ready to join Kelsey-Seybold?
Take the next step in your career journey