Description

Job Summary

The Accounts Receivable / Collections Administrator is responsible for supporting the organization’s cash flow by monitoring billing, customer accounts, and coordinating timely collections. This role combines financial accuracy with strong administrative and communication skills to ensure accounts are current and client relationships are maintained professionally.

Key Responsibilities

Accounts Receivable

• Review client accounts for payment status monthly
• Research and resolve billing discrepancies and payment issues
• Maintain accurate client account records and documentation

Collections

• Monitor aging reports and follow up on past-due accounts
• Contact clients via phone and email regarding outstanding balances
• Negotiate payment arrangements when appropriate, in accordance with firm policy
• Escalate delinquent accounts as needed
• Track and document all collection activity

Administrative & Reporting

• Prepare AR aging, collection status, and cash application reports
• Assist with month-end and year-end closing activities
• Maintain organized electronic and physical filing systems
• Support audits by providing requested AR documentation
• Collaborate with attorneys, management, and accounting teams

Requirements

Qualifications Required

• High school diploma or equivalent; Associate’s degree in accounting, finance or business preferred
• 2+ years of experience in accounts receivable, collections, or accounting support
• Proficiency in Microsoft Excel and accounting/ERP systems (Quickbooks)
• Strong attention to detail and organizational skills
• Professional written and verbal communication skills
• Knowledge of basic accounting principles and AR best practices

Skills & Competencies

• Time management and prioritization
• Customer service–oriented approach
• Ability to handle sensitive financial conversations professionally
• Problem-solving and analytical skills
• Ability to work independently and as part of a team