Customer Service Representative

Job DetailsJob Location: Memphis, TN 38133Founded at the birth of the building automation industry in 1983 as Kele & Associates (now Kele Companies), we became the first building automation distributor to offer an all-inclusive platform. Over the next 40 years, Kele Companies has grown into a world class Building Automation Systems distributor with its headquarters remaining strategically located in Memphis, TN and branch locations positioned in 7 states throughout the U.S. Every member of the Kele Companies team plays a key role in delivering on our promise of: “We Make It Easy.”   We are currently hiring for the role of Customer Service Representative.   The primary role of the Customer Service Representative is to work with all Sales and Customer Service team members to proactively meet our customers’ expectations by delivering exceptional customer service to all accounts.   Key Responsibilities: Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers Maintains customer and account information in Salesforce database Sets up new customer accounts as per requests from the Accounting Department Completes outbound calls to customers for payment information Escalates complex cases to Senior Customer Service Team Releases web holds from orders Enters portal orders Inputs address information into Amazon orders Rotates with front desk duties Acts as an overflow resource for Salesforce team cases Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance   Preferred Qualifications: High School diploma or equivalent Minimum one-year related work experience Ability to learn and use company software   Kele Companies offers all full-time associates the following benefits and perks: Medical, vision, and dental insurance ​ HSA FSA (medical and dependent care) 401(k) with employer match up to 4% with immediate vesting Employer-paid short- and long-term disability coverage Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available Paid time off and paid holidays Tuition reimbursement   Qualifications