Serves as a valued member of the departmental management team as the RN Coordinator on the floor to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Serves as the primary competency validator/educator for the clinical staff. Able to provide telephone triage for same day appointments, and oversees a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when overseeing a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.

Serves as a valued member of the departmental team in the role of RN Coordinator, providing guidance, clinical leadership, and professional expertise to RNs, LVNs, MAs, and other clinical or administrative staff supporting clinic operations. Performs complex and varied administrative and clinical coordination assignments. Serves as a primary professional contact and resource for physicians, staff, patients, and outside departments to address complex clinical, operational, and patient-care coordination issues. Collaborates with management in clinical unit operations, workflow planning, and quality initiatives, and assists with clinical staff competency validation and education, as needed. Provides clinical consultation, guidance, and oversight related to in-person and telephone triage processes for same-day appointments, and collaborates with a team of triage nurses to support appropriate clinical prioritization and continuity of care. As an integral member of the multidisciplinary team, utilizes the nursing process to support clinical decision-making, care planning, and coordination of services for patients and their families in the outpatient setting, as required. Ensures patient rights to privacy, safety, and confidentiality are maintained. Maintains a safe environment in accordance with established standards, policies, and safety regulations, and ensures compliance with infection control requirements. Engages in complex, independent problem-solving in collaboration with clinical staff and patient care coordinators, including coordination and oversight of patient care activities across multiple practice sites or within a clinic setting.

Essential Duties:

• Follows policies and procedures: demonstrates ability to access online manuals and references
• Serves as Lead RN and resource to clinical staff. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
• Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention.
• Trains and competency validates all clinical staff to ensure compliance with hospital policies.
• Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.
• Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.
• Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
• Under the direction of a physician and operating within the scope of practice, triages patient phone calls and provides guidance and direction to inquiries per protocols.
• Transfers learned scientific knowledge into practical application in applying the nursing process
• ASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival at each appointment, in case of need.
• PROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materials
• DIAGNOSIS Interprets assessment information and formulates nursing diagnosis
• PLAN Trains staff to maintain problem list, medication list and allergies list
• INTERVENTION Administers medications as ordered and completes re-assessments as indicated Completes patient care procedures correctly per policy Delegates tasks based on others’ scope of practice and competency Acts as patient advocate
• DOCUMENTATION Documentation is complete and correct on all encounters Ensures medication list is current and complete
• EDUCATION Trains staff to provide patient and family education as needed based on diagnosis or treatment plan Evaluates nursing competencies for all licensed staff.
• COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system Communicates effectively with members of the clinical team.
• ORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Assists in overseeing daily clinic operational flow
• OBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms
• Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) TJC (continuous survey readiness) Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and others
• PROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materials
• Bonus Points Professional certification Other:
• Performs other related duties as assigned.

Required Qualifications:

• Req Bachelor’s Degree Nursing Degree in Nursing (BSN)

• Req 2 years In outpatient/inpatient clinical practice.

• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.

Preferred Qualifications:

• Pref Experience in outpatient/clinic setting.
• Pref Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association

Required Licenses/Certifications:

• Req Registered Nurse - RN (CA Board of Registered Nursing)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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