The Laboratory Operations Manager will manage the day-to-day administrative operation of the department. The individual is responsible to collaborate with internal departmental leaders to ensure the day-to-day operation is effective and efficient, including manage the departmental budget, employee relationships, customer service, performance improvement, and maintaining intra and interdepartmental communication. This also includes assessing and making recommendation to streamline workflows for continuous improvement. In addition, the Laboratory Operations Manager will also act in the role as a project manager to facilitate, coordinate, document, and manage multiple projects and processes.

Essential Duties:

• Responsible for the day-to-day administrative operation duties.
• Responsible for the administrative management of the section and for assuring proficiency of staff, accurate, instrument operation, performance of maintenance and troubleshooting measures, quality control, quality assurance and proficiency testing.
• Work collaboratively with team to ensure the section and staff are prepared to meet accreditation requirements by licensing agencies.
• Review policy, procedure and protocol and revise as necessary to meet quality standards.
• Provide a point of contact for all systems related issues both internal and external to the Hospital and the Department.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Responsible for the departmental budget, employee relationships, customer service, performance improvement and maintaining intra and interdepartmental communication.
• Instructs, orients and completes orientation checklist for new employees. Communicates with employees on the day-to-day operations of all sections. Reviews implemented changes with all staff.
• Provides input to annual Performance Appraisal review for staff. Assists in the process of commendations, counseling, interview and selection of employees.
• Manages complex projects or multiple projects of moderate complexity. Leverages knowledge and prior experience to develop appropriate solutions.
• Facilitates working sessions to develop project plans (including timelines, milestones and budgets) and methodologies to measure and track financial impact. Identify and manage potential risks and liabilities of projects. Perform quality control on the project throughout development to maintain the standards expected.
• Act as the system administrator for master control.
• Other duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Req • Previous experience in hospital/healthcare environment with lead/supervisory/managerial/major impact project development responsibilities

• Req Must demonstrates skill and sound knowledge of laboratory processes.
• Req Must demonstrate strong communication skills and establish positive intra-and interdepartmental relationships.
• Req Possess excellent project management skills
• Req Excellent customer service skills for both internal and external customers
• Req Ability to work well under pressure and adapt to changing situations.
• Req Knowledge and proficiency using a personal computer and various software including Microsoft Word, Microsoft Project, Microsoft Excel, Microsoft Access, Microsoft Outlook, Visio, SharePoint, and Microsoft PowerPoint

Preferred Qualifications:

• Pref Bachelor’s Degree Degree in medical technology or related science preferred.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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