Service Advisor
full-time•Clondalkin
About this role
Company Overview
Keary’s Motor Group is Ireland’s largest family-owned motor group, with 13 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.
With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.
Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.
Role Overview
Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full-time Service Advisor to join our dynamic, growing team based in our Kearys dealership in Belgard,Dublin.
Looking to move your career into next gear? Apply today to be a part of our success story.
Role Responsibilities:
- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double-check that they are delivered to technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
Role Requirements:
- Develop natural conversation to build rapport, trust and credibility with customers.
- Active listening to build understanding of customer needs and motivations.
- Present products and services enthusiastically and with conviction.
- Use customer records and data to personalise the customer's experience and build the relationship.
- Link features and benefits to the customer's needs for additional work identified and services offered.
- Explain complex technical information in a way that can be understood by the customer.
- Guide customer to the right choice for them.
- Previous customer service experience is desired.
- Ideally have a technical understanding/background.
- Full, clean driving license.
Benefits:
Why work with us?
- 31 Days Paid Leave (inclusive of public holidays)
- Company Pension
- Healthcare Scheme
- Employee Volunteer Day
- 2 Company Days
- Bike to Work Scheme
- Referral Bonus
- Milestone Programme
- Professional & Personal Development
- Rewards & Recognition
- Employee Wellbeing Programme
- 24/7 Employee Assistance Programme
- Death in Service Benefit
- Long Term Disability Scheme
- Tax Saver scheme
- Employee Recognition Programme
- Sports and Social Club
What you'll do
- The Service Advisor greets customers and provides excellent service throughout the vehicle intake and release process. They diagnose car issues, translate customer-reported problems into actionable work orders, and ensure quality standards are met.
About Kearys
Kearys are one of Ireland's largest motor groups, with a number of state of the art dealerships around Cork city and county. Cork City's only Hyundai Dealerships, Kearys Hyundai Cork is located just off the Kinsale road roundabout, Kearys of Mallow is located on the Limerick road and Kearys Hyundai Midleton is located on the Cork Road, Midleton.
With award-winning sales staff, dedicated financial advisors, superb aftersales and parts departments and over 500 new and used cars in stock, Kearys have your motoring needs covered. We are passionate in our customer care and working as a team strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains ongoing.
We recognise every customer is crucial to the business and would like to thank you for considering the Kearys Motor Group for your motoring needs, whether sales or service. In particular, I would personally like to thank our many thousands of customers who continue to support our efforts by returning year after year.
Ready to join Kearys?
Take the next step in your career journey
Frequently Asked Questions
What does a Service Advisor do at Kearys?
As a Service Advisor at Kearys, you will: the Service Advisor greets customers and provides excellent service throughout the vehicle intake and release process. They diagnose car issues, translate customer-reported problems into actionable work orders, and ensure quality standards are met..
Is the Service Advisor position at Kearys remote?
The Service Advisor position at Kearys is based in Clondalkin, Leinster, Ireland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Advisor position at Kearys?
You can apply for the Service Advisor position at Kearysdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.