Employment Classification: Seasonal

Seasonal Employment Term: April 1 – September 30

Role Summary: 

The Customer Service Representative (CSR) plays a critical role in daily operations and is responsible for supporting and delivering a high-quality guest experience. The CSR manages a wide range of customer-facing activities including, but not limited to, passenger and freight ticketing, inbound communications (phone and email), reservation bookings, and retail sales. This position serves as the primary point of contact for guests and is expected to represent the company with professionalism, efficiency, and operational knowledge. The CSR is the face of the organization and must consistently foster a welcoming environment for all guests, partners, and employees.

Essential Responsibilities and Duties of the position include, but are not limited to:

• Provide a warm, professional, and welcoming experience for all guests in-person and across all communication channels
• Issue passenger and freight tickets accurately and efficiently
• Maintain a strong working knowledge of destinations, rates, and company products
• Support retail sales operations, including processing cash and credit transactions
• Maintain inventory, stocking levels, and retail merchandising standards
• Ensure cleanliness and organization of the lobby, restrooms, and work areas
• Coordinate passenger filtering by tour group and facilitate distribution to floatplane departures
• Participate in and comply with all company-required training programs
• Adhere to uniform and appearance policies
• Report hazards and safety concerns to a supervisor immediately
• Demonstrate integrity, professionalism, and accountability in all duties
• Support cross-department collaboration when individual workloads are light
• Other duties as assigned
  

Requisite Knowledge, Skills, & Abilities:

• Communicate and collaborate effectively with peers and cross-department personnel
• Manage tasks and schedules independently while meeting deadlines and performance expectations
• Apply strong problem-solving skills, identify solutions, and execute relevant standard processes
• Work productively across teams with diverse personalities and operational requirements
• Maintain reliable and punctual attendance, including flexibility for early mornings, evenings, and weekends when required
• Demonstrate a high level of integrity and ethical decision-making
• Maintain working proficiency in Office 365 and company-specific software platforms