Guest Experience Advisor, Designer Outlet
full-time•Spata-Loutsa Municipal Unit
About this role
<p></p><p><strong>1. Role Details</strong></p><p>Position Title:<strong>Guest Experience Advisor, Designer Outlet</strong></p><p>Reports to:Experience Team Leader, Designer Outlet</p><p>LocationDesigner Outlet </p><p><strong>2.Role Summary</strong></p><p>The Guest Experience Advisor will be part of the Center Management team of Designer Outlet Athens, providing excellent customer service to the mall visitors by handling any requests, complaints, questions with high levels of professionalism. </p><p><strong>3.Key Responsibilities </strong></p><p> <strong> 1. For handling:</strong></p><p><strong>Tasks</strong></p><p>•the Information Office and guiding all visitors regarding store locations and Marketing/Promotion activities of the mall</p><p>•the welcoming procedure of all Tourist groups</p><p>•the Mall call center line, providing information and directions to those interested</p><p>•all customer service utilities (phone chargers, children's strollers, wheelchairs, umbrellas, etc.)</p><p>•any announcements made in the mall through loudspeakers</p><p>•the lost & found procedure of the mall</p><p>•the Gift Vouchers transactions to interested visitors</p><p> <strong> 2. For supporting the Center Management team:</strong></p><p><strong>Tasks</strong></p><p>•in all the Health & Safety plans and procedures, ensuring the safety of visitors and the whole Mall</p><p>•in communicating with the store operators to update all contact details of each store </p><p>•in communicating with the store operators to submit the sales figures in retail advantage</p><p>•in providing secretarial support, if required</p><p> <strong>3. Promotional Activities – Promo Map:</strong></p><p><strong>Tasks</strong></p><p>•contributes to the creation of the Promo Map and posting instructions per campaign.</p><p>•conducts inspections at the Centre and stores to ensure implementation of promotional materials and pricing.</p><p>•records active store participation for promotion on the Centre’s digital media.</p><p>•monitors and manages VIP & PRIVILEGE CARDS and AEGEAN BONUS CARD, maintaining the related list and updated QR codes.</p><p>•manages the Retail Advantage platform in cooperation with the rest of the team.</p><p><strong>4.Role Requirements Qualifications, Experience, Skills</strong></p><p><strong>Education & Qualifications</strong></p><p>•A bachelor’s degree in Business Administration, or a related field is required. A master’s degree is considered an asset</p><p>•Excellent command of the English language; any other language will be considered as an asset</p><p>•Mastery in MS Excel and PowerPoint</p><p><strong>Professional Experience</strong></p><p>•3 years of minimum relative working experience in a customer service role; experience in reception is considered a plus</p><p><strong>Job-Specific & Personal Skills</strong></p><p>•Fast & Energetic; extrovert</p><p>•Multitasking: ability to juggle multiple tasks</p><p>•Excellent organizational, communication and interpersonal skills and team spirit</p><p>•Reliability and Professionalism</p><p>•Customer-centered behavior and problem-solving ability</p><p>•Ability to work under pressure</p><p>•Ability to work on shifts and on Weekends</p><p></p>
What you'll do
- The Guest Experience Advisor will provide excellent customer service by handling requests, complaints, and questions from mall visitors. They will also support the Center Management team in health and safety procedures and promotional activities.
About Kariera.Recruitment Services Greece
kariera.gr, a Best Workplace for 2020, was co-founded in 1997 by a group of particularly young people. Our primary aim was to provide crucial information and news concerning the labour market to other young people and students who were looking for a job.
In the years that followed, the company set the basis for its development and transformation to a flexible and fast growing organization by providing new career services.
kariera.gr is the leading online recruitment site in Greece. Currently kariera.gr powers the following websites:
http://www.kariera.gr
https://resources.kariera.gr/
http://www.codingschool.eu
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Frequently Asked Questions
What does a Guest Experience Advisor, Designer Outlet do at Kariera.Recruitment Services Greece?
As a Guest Experience Advisor, Designer Outlet at Kariera.Recruitment Services Greece, you will: the Guest Experience Advisor will provide excellent customer service by handling requests, complaints, and questions from mall visitors. They will also support the Center Management team in health and safety procedures and promotional activities..
Is the Guest Experience Advisor, Designer Outlet position at Kariera.Recruitment Services Greece remote?
The Guest Experience Advisor, Designer Outlet position at Kariera.Recruitment Services Greece is based in Spata-Loutsa Municipal Unit, Attica, Greece. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Experience Advisor, Designer Outlet position at Kariera.Recruitment Services Greece?
You can apply for the Guest Experience Advisor, Designer Outlet position at Kariera.Recruitment Services Greecedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.