REPORTS TO

General Manager

POSITION SUMMARY

The Assistant General Manager (AGM) collaborates closely with the General Manager (GM) to learn and supervise all aspects of campground operation in support of an OAK property. At the direction of the GM, the AGM is responsible for managing the day-to-day operations of all departments and making sure they run smoothly and efficiently. Tasks may include assistance with staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. This is a supervisory role where the AGM will work with the GM to define goals, communicate objectives, and lead a team. The AGM needs to be a dynamic individual that is people oriented and committed to managing by facts and making data-driven decisions. In the absence of a GM, the AGM oversees the campground and communicates with the Regional Vice President. This critical leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values to a diverse team and diverse customer base.

SPECIFIC DUTIES

• Consulting with GM to oversee daily business operations.
• Implementing GM vision and company growth strategies.
• Assist the GM in achieving monthly and annual budget requirements and ensure strict control of cash.
• Aid GM with hiring and training a diverse team and updating GM on team performance.
• Coordinate with GM to implement marketing vision and to research and identify growth opportunities.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Provide great customer service while improving guest satisfaction and raising the net promoter score.
• Good organization and time management.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Run campground operations and communicate with RVP in General Manager’s absence.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by GM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Demonstrates strong leadership skills with a professional attitude towards staff.
• Meet property’s target for guest satisfaction through Guest Satisfaction Surveys and Net Promoter Scores.
• Meet property’s target for employee engagement & experience metrics through organizational Employee Experience & Engagement Survey scores and employee feedback.
• Precise control and adherence to KOA policies of all generated cash.
• Contributes to organization success by building competent and diverse teams with a focus on development.
• Meet Quality Assurance standards.

JOB QUALIFICATIONS

• High School Diploma or equivalent 
• Minimum two years experience in a supervisory or higher role in hospitality or related field
• Hear and speak the English language fluently
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation
• Ability to motivate, lead and develop a diverse team
• Strong working knowledge of operational procedures
• Comfortable in a fast-paced and high-pressure environment.
• Self-directed and active learner with strong decision-making ability
• Proficient computer skills
• Good organization and time management skills
• Ability to read and maintain a budget
• Motivated, goal oriented and results driven
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.

• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by airplane and automobile.