The System Administrator I is responsible for maintaining a reliable and secure hardware, software and SaaS infrastructure.  This position will deploy, configure, maintain, monitor, patch and secure KOA internal, external, network and SaaS environments as well as end user support as needed.

• Assist to ensure the reliability of the hardware, software, and data, by developing and coordinating security, backup, and maintenance procedures.  Maintain a detailed knowledge of the applicable SaaS, hardware, operating systems, and utility programs.
• Monitor usage of the servers and personal computers, to attain maximum availability, efficiency, and productivity, and to determine deficiencies in hardware or software.
• Provide day-to-day and strategic support for KOA’s corporate systems.  Strategic support includes long range planning for the enhancement and continued operations of the corporate systems.  This includes helping to develop and enforce KOA’s corporate technology policies.
• Responsible for the security, integrity, configuration, and protection of all corporate technology assets that includes hardware, software, SaaS solutions and the data these assets create.
• Responsible knowledge of public and private cloud and virtual environments.  Includes working with the partners supplying the hardware and software.
• Responsible for computer hardware and general hardware maintenance and installation. 
• Implement programming or configuration changes and new programs or SaaS solutions, as necessary, for the smooth daily operation of the associated systems.
• Assist campground users with their questions, including operational problems with programs, printers, and displays.
• Develop and implement new employee technology training.  Including initial training and continuing operational assistance with all relevant software and systems.

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Bachelor’s degree in Information Services or a related information field or equivalent experience.
• 1 - 3 years of Information Systems experience.
• Technical Requirements:
• Working knowledge of VMware
• Working knowledge of Cloud administration (Azure, AWS)
• Working knowledge of Security best practices
• Working knowledge of SSO
• Working knowledge of virus protection and security programs.
• Working knowledge of PC and server hardware.
• Detail Oriented with excellent time management skills.
• Proven team player with critical thinking and problem-solving skills.
• Ability to quickly research topics, test options, and make recommendations on findings.

• Knowledge of SaaS integrations
• Knowledge of backup solutions (Veeam)
• Knowledge of Pure Storage and/or VMWare vSan

• • Knowledge of IP based networks.

• Knowledge of switches, firewalls, wireless preferred.
• Cisco, Palo Alto, Meraki
• MCSE, CISCO or VMware certification preferred.

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds, occasionally up to 40 pounds with assistance.

• Prolonged exposure to computer screens and artificial lighting.

• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.

• Will experience occasional interruptions and shifting priorities.