The General Manager provides leadership for setting and reinforcing high standards of a KOA owned and operated (OAK) campground property. The Winthrop KOA General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities. Their entrepreneurial spirit and vision in directing business functions will assist KOA in maintaining relationships with guests, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The GM provides leadership, operational management and people/team development aligned with KOA’s Culture, Mission, Vision & Values. 

• Oversee daily business operations.

• Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.

• Hire, monitor, and develop a strong, diverse, and efficient team.

• Provide great customer service while improving guest satisfaction and raising the net promoter score.

• Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.

• Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.

• Prepare necessary reports and give presentations articulating property key performance indicators.

• Develop effective conflict resolution and critical thinking skills.

• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

• Partner with real estate development to recommend, plan, and oversee capital projects.

• Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals.

• Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High School Diploma or equivalent

• Minimum two year’s experience in a managerial role in a hospitality or related field

• Hear and speak the English fluently

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills with the ability to manage confrontations

• Ability to work in a fast-paced and high-pressure environment

• Proven ability to develop and achieve financial plans

• Ability to motivate, lead and develop a diverse team

• Strong working knowledge of operational procedures

• Proficient computer skills

• Motivated, goal oriented and results driven

• Good organization and time management skills

• Ability to maintain confidentiality

• Able to work nights, weekends, and holidays

• Valid Driver’s license

• Ability to stand for long periods of time.

• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.

• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.

• Able to work inside and outdoors and in various climates.

• Able to travel by airplane and automobile.

• Prolonged exposure to computer screens and artificial lighting.

• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.

• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.

• Will experience occasional interruptions and shifting priorities.

• Occasionally lifting and/or move heavier items with assistance or equipment; dexterity of hands and fingers.

• Potential exposure to dust, pollen, grasses, landscaping, and pool chemicals.

• Maintaining balance while on ladders, working in and around water, on wet surfaces, or on elevated platforms.