Summary
Location
Bar Harbor
Type
full-time
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About this role
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
- intentionally create a sense of community and belonging for our guests, employees and franchise partners
- continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
- sustain a culture that promotes diversity of thought and experiences
- ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
- drive change in our company and industry through action and implementation
REPORTS TO
Designated Supervisor and General Manager
POSITION SUMMARY
The Bartender is responsible for providing quality service to guests and staff by mixing and serving drink orders. Their duties include verifying age requirements of guests, being familiar with alcohol pairing and tastes, processing payments, managing inventory and bar supplies and building rapport with guests to create a positive and welcoming atmosphere.
SPECIFIC DUTIES
- Greet guests and maintain a friendly demeanor throughout their dining experience.
- Prepare beverages according to the campgrounds mixing, portion control and presentation standards.
- Understand and communicate what’s on the menu, answering questions and making recommendations on selections to guests.
- Increase revenues through up-selling strategies and profitability of ancillary income.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and food and beverage control policies.
- Clear, clean and reset tables as needed.
- Responsible for understanding and operating the POS system.
- Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
- Assist with inventory and inventory control.
- Abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Be familiar with fire extinguisher locations and know how to operate them in the restaurant/kitchen.
- Ensures safe handling of chemicals in accordance with department standards and utilizes proper personal protective equipment (PPE) when appropriate.
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
- Maintain inventory through portion control and following campground standards.
- Provide clean and safe work environment for guests and staff.
- Monitor alcohol intake by guests.
- Adherence to all KOA, federal, state and local standards and codes.
- Meet Quality Assurance standards.
JOB QUALIFICATIONS
- High School Diploma or equivalent
- Hear and speak the English language fluently
- Excellent communication, collaboration, and delegation skills with ability to manage confrontation
- Strong working knowledge of operational procedures
- Comfortable in a fast-paced and high-pressure environment.
- Motivated, goal oriented and results driven
- Able to work nights, weekends, and holidays
- Valid Driver’s license
PHYSICAL REQUIREMENTS
- Ability to stand for long periods of time.
- Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
- Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
- Able to work inside and outdoors and in various climates.
KOA does not sponsor Visas
KOA currently does NOT hire in the following states:
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Alabama |
Idaho |
Minnesota |
Pennsylvania |
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Alaska |
Illinois |
Mississippi |
Rhode Island |
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Arkansas |
Iowa |
Nebraska |
South Carolina |
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Delaware |
Kansas |
New Hampshire |
South Dakota |
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District of Columbia |
Louisiana |
North Dakota |
Vermont |
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Hawaii |
Maryland |
Oklahoma |
West Virginia |
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Oregon |
Wisconsin |
Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Other facts
About Kampgrounds Of America, Inc.
Kampgrounds of America Inc. (KOA) is the world’s largest family camping company, helping family and friends enjoy the great outdoors for 55 years. Founded in 1962, our franchising company has more than 500 campground locations across North America, and each year is nationally recognized for our work in public relations, marketing and franchise satisfaction.
From our humble beginnings on the banks of the Yellowstone River in Billings, Montana, KOA has become an iconic brand throughout the U.S. and Canada. Our “Yellow Sign” acts as a beacon of fun and relaxation for campers, and a badge of honor for our employees. We value hospitality, the great outdoors and the people and places that make our company great. Camping has come a along way since the early days of canvass tents and rustic roadside camps. The team at Kampgrounds of America prides itself on constant innovation - bringing new technologies, advanced guest service training and luxury accommodations to camping in order to dial up the outdoor experience for our guests.
Whether introducing Deluxe Cabins to building proprietary reservation technology, KOA is leading innovation in the outdoor hospitality industry. Our strategic thinking and business decisions are driven by data and research. Furthermore, we are committed to reducing our environmental footprint, promoting our Kamp Green program to help our franchisees keep the great outdoors great, for generations to come.
KOA offers employment opportunities in both our corporate operation - still headquartered in Blllings, Montana - and our various franchise locations. For more information on Kampgrounds of America Inc., in general, visit koa.com or our pressroom at koapressroom.com, follow us on Facebook at Facebook.com/koacampgrounds, visit our blog at blog.koa.com. For specific information on employment opportunities at a KOA campground, visit workatkoa.com.
What you'll do
- The Bartender is responsible for providing quality service by mixing and serving drinks, verifying guest ages, and managing inventory. They must create a welcoming atmosphere and ensure compliance with safety and sanitation standards.
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