Summary of Functions:

The Assistant Manager upholds Kalispel Golf and Country Club’s core hospitality expectations by; serving as a role model for service excellence, professionalism, and club culture; balancing member expectations with public guest service standards; leading with empathy, confidence, and consistency; ensuring service recovery decisions are timely, appropriate, and documented.

The Assistant Manager exercises independent judgment in operations, labor deployment, guest resolution, and team leadership as they facilitate day-to-day operations of the venue. This role translates departmental goals, budgets, and service standards into daily execution while maintaining a strong, visible presence on the floor.

Essential Duties and Responsibilities

• As Manager-on-Duty during assigned shifts with full authority over service flow, staffing, and guest resolution.
• Oversee daily operations of the restaurant, including dining room, bar, patio, and related service areas.
• Ensure consistent execution of service standards, menu presentation, cleanliness, and ambiance.
• Coordinate daily with culinary leadership to ensure product quality, pacing, and guest satisfaction.
• Directly oversee all front-line staff during assigned shifts.
• Coach on hospitality and service recovery, service standards, and policy compliance.
• Provide real-time feedback, performance guidance, and recognition.
• Issue corrective action and documentation in accordance with Tribal, organizational, and applicable legal requirements.
• Escalate complex or sensitive guest and team member matters to the Food & Beverage Manager and/or the Club General Manager.
• Using Dayforce review, adjust, and approve weekly schedules, while meeting all required timelines.
• Actively manage labor-to-budget during service while maintaining service quality.
• Ensure compliance with requirements for: meal and rest breaks, and overtime and timekeeping accuracy.
• Manage day-to-day cost controls including labor, supplies, and operational expenses.
• Assist with inventory management, ordering, and variance review.
• Complete shift reports, incident reports, and operational documentation.
• Identify trends and make recommendations to leadership for possible improvements.
• Handle escalated guest concerns requiring managerial discretion.
• Resolve service issues promptly with a hospitality-first mindset.
• Document incidents and follow up to prevent recurrence.
• Maintain strong relationships with regular members and repeat guests.
• Enforce food safety, sanitation, and workplace safety standards.
• Ensure all staff maintain required certifications (Food Worker Card, MAST).
• Actively monitor alcohol service and intervene when necessary.

Supervisory Responsibilities 

• Ensures supervisory decisions align with organizational goals and are in accordance with the organization's policies and procedures, applicable laws, and regulations. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education

• High School diploma or equivalent required.
• AA or other certification in Hospitality, Management, or related field preferred.

Experience

• Minimum 3–5 years progressive food & beverage experience.
• At least 1–2 years in a supervisory or assistant management role is required.
• Country club, golf club, resort, or upscale casual dining experience is preferred.
• Strong knowledge of wine, beer, spirits, and craft cocktails is preferred.

Skills & Abilities

• Strong leadership presence and decision-making ability.
• Advanced guest service and conflict-resolution skills.
• Ability to balance hospitality with cost and policy compliance.
• Strong organizational, communication, and coaching skills.
• Proficiency with Point of Sale (POS), scheduling, and basic reporting systems.

Other Requirements

• Must be at least 18 years of age.
• Obtain and maintain Kalispel Tribal Work Permit.
• Flexible availability, including nights, weekends, and holidays as required.
• Washington State Food Handlers Card. - must obtain within 14 days of start date.
• MAST certification (Mandatory Alcohol Service Training). - must be obtained within 60 days of start date.
• Must have a valid driver’s license.

Physical Demands

• This position requires the ability to bend, stoop, lift, carry, and move items weighing up to 75 lbs.
• This position requires significant amounts of standing or walking.
• This position may require some local travel and infrequent travel outside the local area.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.