Systems Administrator IV, Applications-Beaker/Pathology - (SCAL)
full-time
Summary
Type
full-time
About this role
Job Summary:
In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate.
Essential Responsibilities:
- Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
- Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
- Assists technical and project team members to resolve system problems and application-specific issues.
- Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
- Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
- Escalates unresolved or critical issues, risks or problems to system engineers.
- Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
- Plans and performs complex system configuration.
- Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
- Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
- Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
- Supports vendor support activities, as appropriate.
- Participates in and influences change management processes.
- Defines the maintenance, modification, and documentation of complex and advanced applications.
- Supports the development of guidelines to prevent and/or resolve recurring problems.
- Recommends and executes performance tuning and optimization activities.
Minimum Qualifications:
- Minimum three (3) years experience in application support.
- Minimum one (1) year in an informal leadership role working with IT or operational teams.
- Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Additional Requirements:
Other facts
Tech stack
Incident Management,Problem Management,Root Cause Analysis,Complex Problem Solving,System Configuration,Application Support,Systems Analysis,Troubleshooting,Documentation,Change Management,Performance Tuning,Collaboration,Customer Feedback,Vendor Support,Project Management,Self-Development
About Kaiser Permanente
Team size: 2-10 employees
Industry: Medical Practices
What you'll do
- The Systems Administrator IV leads the incident and problem management process, resolving complex issues and coordinating prevention plans. They support the stability and performance of enterprise systems while collaborating with cross-functional teams to drive effective business decisions.
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Frequently Asked Questions
What does a Systems Administrator IV, Applications-Beaker/Pathology - (SCAL) do at Kaiser Permanente?
As a Systems Administrator IV, Applications-Beaker/Pathology - (SCAL) at Kaiser Permanente, you will: the Systems Administrator IV leads the incident and problem management process, resolving complex issues and coordinating prevention plans. They support the stability and performance of enterprise systems while collaborating with cross-functional teams to drive effective business decisions..
Why join Kaiser Permanente as a Systems Administrator IV, Applications-Beaker/Pathology - (SCAL)?
Kaiser Permanente is a leading Medical Practices company.
How do I apply for the Systems Administrator IV, Applications-Beaker/Pathology - (SCAL) position at Kaiser Permanente?
You can apply for the Systems Administrator IV, Applications-Beaker/Pathology - (SCAL) position at Kaiser Permanente directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.