Sage 200 Support Consultant
full-time•Chorley
About this role
<p>As a Sage 200 Support Consultant, you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.</p><p>Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service.</p><p></p><p><strong>Key responsibilities</strong></p><ul><li><p>Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.</p></li><li><p>Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.</p></li><li><p>Product Advice: Provide context-specific advice to customers experiencing problems with our products.</p></li><li><p>Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.</p></li><li><p>Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.</p></li><li><p>Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.</p></li><li><p>Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers.</p></li><li><p>Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction.</p></li></ul><p></p><p><strong>The Ideal Candidate</strong></p><ul><li><p>Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue.</p></li><li><p>Applicants should ideally have a number of years of Sage 200 support experience.</p></li><li><p>You should be proficient in SQL and have proven IT Support / Administration experience.</p></li><li><p>Experience with Sage ISVs such as Draycir or Sicon would be advantageous.</p></li><li><p>You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments.</p></li><li><p>The candidate will also be a good problem-solver, self-motivated and organised.</p></li><li><p>Actively promote Pinnacle services and software solutions, including providing training sessions as required.</p></li></ul>
What you'll do
- The Sage 200 Support Consultant will troubleshoot technical issues, communicate with customers, and provide effective solutions. They will also manage cases, maintain documentation, and collaborate with internal teams to enhance customer experience.
About K3 Capital Group
K3 Capital Group brings together specialist advisory brands to support business owners, individuals, their professional advisors and investors at every critical stage of the business and investment lifecycle. Our Group combines expertise in business sales and M&A, tax, restructuring, technology, strategic finance, legal advisory and wealth planning to deliver calm, confident guidance when it matters most. Together, we provide an integrated advisory platform that combines specialist expertise with a shared commitment to unlocking, protecting and realising value.
Our services include business sales and brokerage, corporate finance, off-market deal origination, debt advisory, R&D and capital allowances, tax investigations, general tax advisory, restructuring and insolvency, forensic accounting and eDiscovery, ERP and managed IT, strategic forecasting, legal advisory, wealth management and employee benefits. This breadth allows us to unlock, protect and realise value for clients navigating growth, transition, challenge or exit.
Our Group includes: KBS Corporate, KBS Corporate Finance, Knightsbridge Business Sales, Origin IQ, Knight R&D, randd UK, JE Consulting, HMA Tax, inTAX, K3 Tax Advisory, K3 Advantage, K3 Law, KR8 Advisory, Knight Corporate Finance, Pinnacle, Pareto Financial Planning, Luna Investment Management and Quantuma & Quantuma International.
Headquartered in Bolton with international operations, K3 Capital Group has been part of Sun Capital Partners since 2023.
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Frequently Asked Questions
What does a Sage 200 Support Consultant do at K3 Capital Group?
As a Sage 200 Support Consultant at K3 Capital Group, you will: the Sage 200 Support Consultant will troubleshoot technical issues, communicate with customers, and provide effective solutions. They will also manage cases, maintain documentation, and collaborate with internal teams to enhance customer experience..
Is the Sage 200 Support Consultant position at K3 Capital Group remote?
The Sage 200 Support Consultant position at K3 Capital Group is based in Chorley, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sage 200 Support Consultant position at K3 Capital Group?
You can apply for the Sage 200 Support Consultant position at K3 Capital Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.