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Serves as point of contact responsible for providing end-to-end customer support resulting in accurate and efficient transactions; assisting with inquiry resolution and providing elevated levels of customer satisfaction. Responsible for providing support to managers and employees in employee life cycle administration: research and/or investigates concerns and makes recommendations that promote positive employee relations. Serves as the subject matter expert that supports the administration of the organizations’ benefits plans and programs in North America and across all Business Areas. Ensures benefit compliance with policies and practices and local, state, and federal laws and regulations, including the Patient Protection and Affordable Care Act (PPACA). Provided guidance and assistance to employees on various benefit plans and administrative changes.

Your role in our team

• Function as Benefits Administrator for North American benefit programs, such as health insurance, 401(k), STD, LTD, Life and other related benefit programs.
• Serve as first and second-level support for all human resource related inquiries from North American employees and managers across all locations and Business Areas.
• Serve as a subject matter expert on plan related issues addressing eligibility, compliance, and annual audit requirements more specifically; reporting requirements for Affordable Care Act (ACA), prepare yearly 1094 and 1095 if requested and partner with HRIS to ensure accuracy.
• Serve as primary contact for plan vendors and third-party administrators.
• Document and maintain administrative procedures for assigned benefits processes.
• Prepare, collect and organize data for “go to market” assessments.
• Produce work according to defined standards and policies.
• Actively drive continuous process and solution improvements.
• Function as expert for all employee life cycle required administration, including but not limited to creating job offers including pertinent attachments for signature, onboarding administration and termination processing.
• Escalate questions/queries to HR Business Partners and Centers of Excellence as required. Contact customers directly for complex cases.
• Develop a comprehensive understanding of HR Shared Services operations, processes, and systems to ensure accurate and timely responses to enquiries, complaints and requests.
• Identify, research, and work cross-functionally for the employees and managers in a timely manner, working on more than one matter simultaneously and prioritizing urgency of requests.
• Serves as first point of contact for all human resource related inquiries from North American company employees and managers in all locations and Business Areas
• Owner of several Service Delivery Model (SDM) processes.
• Produce work according to defined standards and policies.
• Perform archiving, contract, and document management.

Your profile

• Bachelor’s degree in Human Resources or Business or related field preferred
• 3-5 years of experience in a Human Resources
• Effective communication skills required.
• Proficiency in MS Office suite
• SAP SuccessFactors, Service Now and general HRIS experience preferred.
• English language skills required.
• Efficient in Excel but mastery skills not needed.
• Knowledge of U.S. and Canadian employee benefits is a plus

Your benefits

• You will work in a modern, flexible work environment with open culture towards improvements and new ideas
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You will have access to attractive benefits and compensation, including professional services for mental and physical health, educational assistance program, paid parental leave, and many more company-paid benefits 

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Mississauga, Ontario, Canada. 

This full-time role offers a hybrid work setting.

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected]. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.