JL
Director, Global Demand Planning & Forecasting
full-time•United States•$188k - $271k
About this role
<p><strong>THE COMPANY:</strong></p>
<p>Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.</p>
<p>We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.</p>
<p><strong>ROLE AND RESPONSIBILITIES:</strong></p>
<p>The Director, Global Demand Planning & Forecasting is responsible for building and leading Juul Labs’ enterprise-wide demand planning capability—ensuring the organization has accurate, data-driven forecasts that integrate commercial strategy, market intelligence, and operational constraints. The Director role serves as the bridge between the commercial, operations, and finance functions, driving alignment on a single, consensus demand plan that enables efficient supply chain execution and informed investment decisions. This includes translating demand forecasts directly into revenue projections and financial plans, as well as providing critical inputs for managing cash outlay for inventory and operational expenditures.</p>
<p>Reporting to the Sr. Director, Commercial Planning & PMO, the Director will oversee the global demand planning cycle, strengthen forecasting processes with advanced analytics and AI-enabled tools, and embed demand planning as a core driver of the Sales & Operations Planning (S&OP) process. This includes partnering with market and channel leaders to capture local intelligence, integrating promotional and NPI plans into rolling forecasts, and continuously improving forecast accuracy to reduce inventory risk and maximize sales opportunity.</p>
<p>The Director role will also champion the adoption of new planning technologies, analytical models, and governance routines to ensure that Juul Labs’ demand planning function is scalable, transparent, and responsive to changing market conditions.</p>
<p><strong>KEY RESPONSIBILITIES:</strong></p>
<ul>
<li>Lead the Global Demand Planning Process
<ul>
<li>Own and manage Juul Labs’ global demand planning calendar, ensuring forecasts are timely, complete, and aligned with commercial and operational objectives</li>
<li>Consolidate market-level forecasts into a single enterprise view that informs production, inventory, and financial planning. This includes a direct responsibility for modeling demand into a revenue forecast and providing critical data for capital expenditure planning</li>
<li>Partner with commercial leaders to translate business strategies, NPI launches, and promotional plans into measurable demand signals</li>
</ul>
</li>
<li>Strengthen Forecasting Capabilities
<ul>
<li>Implement advanced analytics, statistical models, and AI-driven forecasting tools to improve accuracy and responsiveness</li>
<li>Partner with IT and analytics teams to enhance forecasting systems and data integration</li>
<li>Continuously refine planning parameters and inputs to ensure forecasts reflect real-time market and operational conditions</li>
</ul>
</li>
<li>Integrate with the S&OP Process
<ul>
<li>Serve as the commercial lead for the demand review step of the S&OP process, ensuring that forecasts are vetted, risk-adjusted, and agreed upon across functions</li>
<li>Collaborate with Supply Chain to translate demand signals into production and replenishment plans</li>
<li>Work closely with Finance to align demand plans with revenue projections and budgeting cycles</li>
</ul>
</li>
<li>Drive Forecast Accuracy & Continuous Improvement
<ul>
<li>Monitor forecast accuracy at the market, SKU, and portfolio levels; identify drivers of variance and implement corrective actions</li>
<li>Develop and track KPIs to measure the health and effectiveness of the demand planning process</li>
<li>Share insights and lessons learned across markets to drive global consistency and best practice adoption</li>
</ul>
</li>
<li>Cross-Functional Collaboration & Communication
<ul>
<li>Facilitate regular demand planning meetings with market leaders, commercial teams, and operations stakeholders</li>
<li>Serve as the primary point of contact for demand-related inputs to major commercial decisions, portfolio strategies, and capacity planning discussions</li>
<li>Provide executive-ready updates on demand trends, risks, and opportunities</li>
<li>Perform related duties as assigned, within your scope of practice</li>
</ul>
</li>
</ul>
<p><strong>PERSONAL AND PROFESSIONAL QUALIFICATIONS:</strong></p>
<ul>
<li>10+ years in demand planning, forecasting, or supply chain planning roles, preferably in CPG or regulated categories</li>
<li>3+ years in demand planning and forecasting at a CPG company, specifically</li>
<li>Demonstrated success in building and managing global or multi-market forecasting processes</li>
<li>Strong analytical skills and expertise in utilizing statistical forecasting methods to improve forecast accuracy</li>
<li>Proven ability to collaborate across commercial, supply chain, and finance functions to drive alignment</li>
<li>Experience with advanced planning systems (e.g., SAP APO, Kinaxis, Anaplan) and AI-enabled forecasting solutions preferred</li>
<li>Background in nicotine/tobacco or other regulated, high-scrutiny consumer sectors preferred</li>
<li>Experience embedding demand planning within a formal S&OP governance structure preferred</li>
</ul>
<p><strong>EDUCATION:</strong></p>
<ul>
<li>Bachelors degree required</li>
<li>Master’s degree in Business is preferred</li>
</ul>
<p><strong>JUUL LABS PERKS & BENEFITS:</strong></p>
<ul>
<li>A place to grow your career. We’ll help you set big goals - and exceed them</li>
<li>Work with talented, committed and supportive teammates</li>
<li>Equity and performance bonuses. Every employee is a stakeholder in our success</li>
<li>Cell phone subsidy, commuter benefits and discounts on JUUL products</li>
<li>Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits</li>
<li>401(k) plan with company matching</li>
<li>Plus biannual discretionary performance bonuses</li>
</ul>
<p>Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Juul Labs also complies with applicable employment eligibility verification requirements. All applicants must have the authorization to work for Juul Labs in the country of employment.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>SALARY RANGES:</strong><br>Salary varies by role, level and location, and is dependent on the cost of labor in a given<br>geographic region among other factors. These ranges may be modified at any time.<br><br><strong>LOCATIONS:</strong><br><strong>Tier 1 Locations:</strong> Greater New York City, and San Francisco Bay Area<br><strong>Tier 2 Locations:</strong> Greater Boston, Washington DC Metropolitan Area, Seattle/Tacoma,<br>Greater Sacramento, Southern California (Los Angeles/OC/San Diego, Riverside and Imperial counties)<br><strong>Tier 3 Locations:</strong> Rest of New England, NY Capital District, Rest of New Jersey, Greater<br>Philadelphia, Pittsburgh, Delaware, Rest of Maryland, Rest of Virginia, North Carolina,<br>Atlanta, Miami-Fort Lauderdale-WPB, Chicagoland, Dallas, Houston, Austin,<br>Minneapolis/St. Paul, Colorado, Phoenix, Las Vegas, Reno, Carson City NV., Portland Ore./Vancouver<br>Wash., Rest of California, Hawaii<br><strong>Tier 4 Locations:</strong> Rest of US including Alaska and Puerto Rico</p></div><div class="title">Tier 1 Range:</div><div class="pay-range"><span>$188,000</span><span class="divider">—</span><span>$271,000 USD</span></div></div><div class="pay-input"><div class="title">Tier 2 Range:</div><div class="pay-range"><span>$171,000</span><span class="divider">—</span><span>$246,000 USD</span></div></div><div class="pay-input"><div class="title">Tier 3 Range:</div><div class="pay-range"><span>$161,000</span><span class="divider">—</span><span>$232,000 USD</span></div></div><div class="pay-input"><div class="title">Tier 4 Range:</div><div class="pay-range"><span>$158,000</span><span class="divider">—</span><span>$227,000 USD</span></div></div></div>
What you'll do
- The Director is responsible for leading Juul Labs' global demand planning process and ensuring accurate, data-driven forecasts. This role involves collaboration across commercial, operations, and finance functions to drive alignment on demand plans.
About Juul Labs
Juul Labs is a thriving team of scientists, engineers, designers and professionals who are committed to offering adult smokers alternatives to combustible cigarettes, while combating underage use of our products. JUUL products are designed to transition adult smokers from combustible cigarettes by providing a competitive nicotine experience.
Product
Juul Labs’ technology was developed in support of our mission. The JUUL product consists of two main components: e-liquid and the JUUL device. JUUL e-liquid aims to provide a nicotine experience similar to combustible cigarette use. The JUUL device is built to deliver this e-liquid as a vapor while maintaining a low temperature regulation system designed to minimize combustion.
Revolutionary thinking
Adam Bowen and James Monsees co-founded Juul Labs when they applied their background in product design to the challenge of finding a true alternative to smoking combustible cigarettes. As smokers for many years, they could find no acceptable alternative. Adam and James recognized an opportunity to apply industrial design to the tobacco industry. The result was the JUUL product.
Our commitment
We understand that trust in our company and category has eroded with our stakeholders and it is our responsibility to earn back that trust through our actions. To earn a license to operate in society, we are putting stakeholder trust at the center of what we do and make choices that are informed by the views of our stakeholders, including and especially our regulators.
Our intent
Our customer base is the world’s one billion adult smokers. We do not want any non-nicotine users, especially those underage, to try our products as they exist only to transition the world’s one billion adult smokers away from combustible cigarettes. We believe smokers should first and foremost quit. But for those who cannot or will not quit, access to alternatives to combustible cigarettes and accurate information about those alternatives is critical.
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Frequently Asked Questions
What does Juul Labs pay for a Director, Global Demand Planning & Forecasting?
Juul Labs offers a competitive compensation package for the Director, Global Demand Planning & Forecasting role. The salary range is USD 188k - 271k per year. Apply through Clera to learn more about the full compensation details.
What does a Director, Global Demand Planning & Forecasting do at Juul Labs?
As a Director, Global Demand Planning & Forecasting at Juul Labs, you will: the Director is responsible for leading Juul Labs' global demand planning process and ensuring accurate, data-driven forecasts. This role involves collaboration across commercial, operations, and finance functions to drive alignment on demand plans..
Is the Director, Global Demand Planning & Forecasting position at Juul Labs remote?
The Director, Global Demand Planning & Forecasting position at Juul Labs is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Global Demand Planning & Forecasting position at Juul Labs?
You can apply for the Director, Global Demand Planning & Forecasting position at Juul Labsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.