Senior Product Manager, International Payments

<div class="content-intro"><h1><strong>Who We Are</strong></h1> <p><span style="font-weight: 400;">At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.</span></p> <p><span style="font-weight: 400;">We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.</span></p> <p><span style="font-weight: 400;">We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.</span></p> <p><a href="https://www.justworks.com/careers#values"><span style="font-weight: 400;">Our Values</span></a></p> <p><span style="font-weight: 400;">If this sounds like you, you’ll fit right in.</span></p></div><h1><span style="font-family: helvetica, arial, sans-serif;"><strong>About the Team / Product at Justworks</strong></span></h1> <p><span style="font-family: helvetica, arial, sans-serif;">The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).&nbsp; That will require you to have a keen intuition for customer needs, risk management, and commercialization.&nbsp; Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.&nbsp; You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.&nbsp;</span></p> <h1><span style="font-family: helvetica, arial, sans-serif;"><strong>About the Role / What You’ll Work On</strong></span></h1> <p><span style="font-family: helvetica, arial, sans-serif;">As a <strong>Senior Product Manager, International Payments</strong>, you will:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Strive to simplify the complexity of currencies and cross-border payments, </strong>allowing our customers and their team to focus on their work, not whether they’ll be paid accurately and on-time.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Define and execute the international payments roadmap</strong>, enabling customers to pay contractors and employees across multiple countries and currencies through the Justworks platform.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Own the end-to-end user experience</strong> for cross-border payments — from onboarding and currency selection to payout and reporting.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Collaborate closely with engineering, design, operations, finance, and compliance</strong> to deliver scalable and compliant payment solutions.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Partner with external vendors and banking partners</strong> to expand global coverage, optimize payment rails, and ensure reliability and cost efficiency.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Measure product success</strong> through data-driven insights, tracking metrics like payment success rates, payout times, and user satisfaction.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Drive alignment across teams</strong> by clearly communicating vision, priorities, and trade-offs.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Stay ahead of industry trends</strong> in global payments, FX, and workforce compliance to inform long-term strategy.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Champion the customer voice</strong>, ensuring small businesses have a clear, trustworthy experience paying their global teams.</span><br><br></li> </ul> <h1><span style="font-family: helvetica, arial, sans-serif;"><strong>Your Success Profile</strong></span></h1> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>How You Will Do Your Work</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">As a Senior Product Manager, <em>how</em> results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Customer focus</strong> - builds strong customer relationships and delivers customer-centric solutions.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Teamwork and communication</strong> - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Nimble learning </strong>- actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Plans and aligns</strong> - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Business insight </strong>- applying knowledge of business and the marketplace to advance the organization’s goals.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Camaraderie</strong> - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Openness</strong> - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Grit </strong>- You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Integrity</strong> - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Simplicity</strong> - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”&nbsp;</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>Qualifications</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">5+ years of product management experience, with at least 2 years in <strong>payments, fintech, or global payroll</strong>.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proven success launching and scaling financial products or services involving <strong>cross-border payments</strong>, <strong>money movement</strong>, or <strong>FX</strong>.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong analytical and technical foundation — comfortable working with APIs, data, and payment flow diagrams.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Excellent communication and stakeholder management skills.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience working in highly regulated or compliance-driven environments.</span><br><br></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Preferred:</span><br><br></li> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience with <strong>global HR/payroll platforms (e.g., EOR, contractor payments)</strong><strong><br><br></strong></span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Familiarity with <strong>payment processors, banking partners, or FX vendors</strong><strong><br><br></strong></span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Background in <strong>B2B SaaS</strong> or <strong>two-sided marketplace</strong> products</span><br><br></li> </ul> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">The base wage range for this position based in our New York City Office is targeted at $165,000.00 - $202,500.00 per year.</span></p><div class="content-conclusion"><p><span style="font-weight: 400;">Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.&nbsp; </span><span style="font-weight: 400;">Salary ranges for positions based in other locations may differ based on the cost of labor in that location.&nbsp;</span></p> <p><span style="font-weight: 400;">For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit </span><a href="https://www.justworks.com/careers#total-reward-philosophy">Total Rewards @ Justworks</a><span style="font-weight: 400;">.&nbsp;</span></p> <h1><strong>Diversity At Justworks</strong></h1> <p><span style="font-weight: 400;">Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.</span></p> <p>We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at <a href="mailto:[email protected]">[email protected]</a>. Your comfort and success matter to us, and we're here to ensure an inclusive experience.</p> <p><a href="https://www.justworks.com/press/company-news/justworks-impact-report-2024" target="_blank"><span style="font-weight: 400;">Our DEIB Report&nbsp;</span></a></p></div>