General Manager

Job Title: General Manager

Reports to: Regional Director

Location: Upper East Side Kitchen (New York, NY)

Company: JustFoodForDogs, LLC

Job Type: Full-time, Exempt 

Job Summary

Are you passionate about pets? Do you want to help dogs and cats thrive with the best nutrition possible? JustFoodForDogs is seeking a dedicated General Manager to lead our store team in delivering exceptional customer service and driving success. This role involves overseeing all aspects of store performance, including setting high standards for customer care, managing and developing team members, and achieving financial targets.

As the General Manager, you will play a pivotal role in ensuring smooth day-to-day operations, fostering teamwork, and maintaining efficiency in the kitchen. You will oversee both sales and kitchen functions, making key decisions to support operational excellence. We’re looking for a dynamic leader with strong multitasking, time management, and leadership skills who can inspire and guide a team to success.
 
Key Responsibilities

Team Leadership:

• Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals 
• Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members 
• Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business 
• Ensure kitchen and front end are in high-quality standards 
• Serve as a role model for company values and protocols, setting the tone for culture within the store 
• Sales/Customer Service:
• Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions 
• Manage Team Leads and Ensuring they maintain effective merchandising and product display 
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers. 

Marketing:

• Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.

Operations:

• Ensure staff adheres to safety, cleanliness, and product quality standards. 
• Manage and approve supply replenishment orders (e.g., marketing materials, ingredients). 
• Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory 
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution 
• Finance 
• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets 
• Manage, monitor, and ensure the secure handling of cash 

Other:

• Effectively implement strategic initiatives 
• Know and work by the company’s mission to create an effective teamwork environment  
• Provide weekly and monthly performance reporting packages 
• Competencies and Qualifications   
• Ability to manage, build, lead and motivate effective teams 
• Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask   
• A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience 
• Clear, concise written and verbal communications 
• Analytical and problem-solving skills 
• Attention to detail 
• Comfort with change (as we are a rapidly growing business) 
• Education and/or Experience 
• At least one year of experience as a General Manager or Assistant General Manager within the retail industry 

Competencies and Qualifications

• Experience: 1+ years as a General Manager or Assistant General Manager in retail or a similar industry.
• Leadership: Proven ability to build, lead, and motivate teams to achieve goals.
• Operations: Skilled in managing daily operations, inventory, safety, and cleanliness standards.
• Customer Service: Strong background in resolving customer complaints and driving sales through engagement and merchandising.
• Financial: Proficient in meeting budgets, managing cash, and analyzing performance metrics.
• Skills: Excellent multitasking, time management, communication, and problem-solving abilities.
• Adaptability: Comfortable with change in a fast-paced, growth-oriented environment.
• Passion: Enthusiasm for pets, nutrition, and delivering outstanding customer experiences.
   

Tenets of the Pack (Company Values)

Live Our Mission – We believe this is more than a job. It’s a cause.

Be a Team Player – We put company goals and success first.

Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do.

Deliver Results – We play to win.

JUSTFOODFORDOGS is an Equal Opportunity Employer. 
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.