Customer Engineer
full-time•United States
About this role
What You Will Work On
- Act as the product-solution owner for each customer’s installation and adoption across Sales, Implementation, and Customer Success to maintain fidelity to original product-solution vision; manage new customer requests and scope creep in the implementation phase
- Engage with customers during the Sales process to understand and identify specific customer’s operational needs and use cases
- Architect compelling, tailored solutions using Just Appraised product suite to optimize, streamline, and unburden customer’s workflow
- Scope expected product functionality delivered within Statements of Work based on detailed software and configuration specifications for each customer’s installation; translate ambiguous customer requests into tightly scoped requirements
- Set expectations of time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations
- Maintain expert-level knowledge in key product functionality and capabilities, and leverage insights from implementations to lead product enhancements
- Closely collaborate with Sales, Implementation Engineering, and Customer Success teams to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and UAT
What We’re Looking For
- Attention to detail, strong organizational and communication skills (both verbal and written) and an ability to think clearly on one’s feet
- Ability to build relationships and develop trust with stakeholders quickly
- Ability to listen and understand customer needs
- Ability to multi-task and deal with shifting priorities
- Ability to translate between technical and non-technical audiences with ease and comfort, be able to speak persuasively in both contexts and break down complex needs to the intended audience
- Ability to build empathy with customers and maintain user-centered mindset, to understand their needs, use cases, and goals, and relay this information to the broader Just Appraised team
- Strong critical thinking and problem solving to know in which contexts to apply our solutions to meet customer needs and when additional Product development is needed
- Ability to understand, prioritize, and estimate level of effort and implications of different parts of a project, and recognize when to flag risks to timeline or success criteria
- Ability to work cross-functionally
- Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
- Requires travel 10-15 business days / quarter (approximately 15-20%)
Preferred Qualifications
- Knowledge and understanding of JSON
- Strong understanding of systems and data integration
- Experience with ETL pipelines using RESTFul APIs and file-based data exchanges
- Experience with databases and large ERP systems
What you'll do
- The Customer Engineer will act as the product-solution owner for customer installations and manage customer requests during the implementation phase. They will engage with customers to understand their needs and architect tailored solutions using the product suite.
About Just Appraised
Just Appraised makes software for local governments.
Our goal is to empower local government employees with the tools, technology, and support they need so they can deliver exceptional service to their taxpayers and feel proud of the work they do for their communities. We contribute by building software to streamline local government tax assessors’ workflows using machine learning. Specifically, we streamline the change of ownership process for real estate and create more seamless ways for tax offices to communicate digitally with their taxpayers.
Ready to join Just Appraised?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Engineer do at Just Appraised?
As a Customer Engineer at Just Appraised, you will: the Customer Engineer will act as the product-solution owner for customer installations and manage customer requests during the implementation phase. They will engage with customers to understand their needs and architect tailored solutions using the product suite..
Is the Customer Engineer position at Just Appraised remote?
The Customer Engineer position at Just Appraised is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Engineer position at Just Appraised?
You can apply for the Customer Engineer position at Just Appraiseddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.