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The Quality Assurance Lead role within Client Documentation Services (CDS) maintains the end-to-end 1LoD KYC framework across client lifecycle (i.e. onboarding, customer due diligence, ongoing monitoring etc). As CDS plays a critical role within the first line of defence, this function helps to monitor the effectiveness of the controls and process efficiency. He/she is responsible in analysing the processes and client data maintained by CDS in the various Bank’s systems, developing end-user computing tools to identify data inconsistencies and areas where controls can be enhanced. Overall, the role supports CDS management team in achieving the Bank’s strategy of having disciplined risk and compliance management by taking all the steps needed to ensure that our services are not being misused for any type of illegal activity, such as money laundering, corruption, or terrorist financing during client onboarding and lifecycle.

YOUR CHALLENGE

Quality & Control

• Perform self-validation and post implementation review

Policy and Procedures

• Ensure controls are well embedded and executed as intended as per policy requirements
• Regularly evaluate and improve existing processes and controls in commercially astute manner and preferably regional alignment
• Work closely with COO Business Integration lead on KYC processes and system development

Governance and Oversight

• Develop and enhance control framework in close collaboration with various teams within CDS
• Conduct thematic review including data analytics to identify emerging risks proactively, reinforce requirements and risk awareness within CDS
• Maintain and report risk metrics and key control results to Management and ensure follow-up actions are tracked and addressed

Regulatory and Audit Management

• Single point of contact in CDS for annual regulatory audit, internal audit relating to KYC, including preparation, coordination and alignment, and ensure the factual accuracy of observations
• Monitor remediation actions identified from audits or reviews to ensure they are carried out in accordance with the committed timeline and resolved sustainably

Regulatory Responsibilities and Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable policies, laws and regulations
• Ensure audit findings or regulatory issues (regulator, external auditors and GIA) are timely and sustainably resolved

RANK

• Director

YOUR PROFILE

SKILLS REQUIREMENTS

Personal and Social

• Driven and passionate to make a positive change in the organization
• Well organized and able to manage a multitude of topics
• Solution oriented, considering both business value and risk mitigation
• Comfortable challenging ideas and working with multiple diverse stakeholders to bring about consensus
• Strong communication skills (oral and written)
• Excellent interpersonal skills – team player

Professional and Technical

• University degree or equivalent education in Banking and/or Finance
• At least 10 years of relevant working experience in financial industry, preferably in Private Banking risk management, compliance, or internal audit
• Strong understanding of local KYC regulations and familiarity in client lifecycle operational processes and controls
• Proven hands-on experience in formulating and implementing KYC policies and procedures
• Strong ability to work analytically and creatively in a problem-solving and continuous improvement environment
• Ability to drive initiatives and facilitate decision making
• ACAMs and other industry certifications preferred

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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