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Please apply until February 3, 2026

Operational Analyst

The Operational Analyst enables the CI Manager’s strategic objectives by managing day-to-day operational execution across external spend and IT resourcing. Acting as a critical execution layer for operational data and insights, the role supports informed decision-making, cost optimization, and continuous process improvement aligned with ITIL and internal governance standards.

As the Operational Analyst, under the area of D&IT you will:

• Execute end-to-end IT contract processes (SA, SOW, licenses, assignment schedules) with Procurement, ensuring adherence to company policies and governance standards.
• Monitor vendor compliance, identify risks, support internal/external audits, and act as the dedicated operational liaison for IT vendors, escalating strategic issues to the CI Manager as needed.
• Manage monthly contractor timesheets, ensuring accurate reconciliation against MSA agreements to enable correct invoicing and cost control.
• Maintain centralized tracking and dashboards of IT contractors, roles, tenure, and costs to support forecasting, cost transparency, and strategic resourcing decisions.
• Coordinate IT contractor onboarding and offboarding processes, ensuring security, procedural, and financial requirements are met and accurately reflected in systems.
• Consolidate and analyze data across contracts, resources, and spend to deliver KPI-driven reports highlighting trends, risks, SLA deviations, and improvement opportunities.
• Support process documentation and optimization aligned with ITIL and OpX standards, leveraging Excel, Power BI, and low-code automation tools to improve efficiency.

REQUIREMENTS

• Bachelor’s degree in IT, Computer Science, Information Systems, or equivalent, with 3+ years of experience in IT Operations, Business Analysis, or IT Vendor Management within a large-scale enterprise technology environment.
• Proven capability in tracking IT operational expenditure, monitoring resource utilization, performing variance analysis, and producing forecasts to identify cost savings and operational efficiencies.
• Mandatory advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data models) with strong experience in cleaning, validating, and consolidating data from multiple sources to ensure reporting accuracy and integrity.
• Strong understanding of IT contract models (MSA, SOW, T&M, Fixed Price, Licensing) with the ability to interpret terms to ensure accurate operational tracking of timesheets, invoicing, and expenditure classification etc.
• Demonstrated ability to manage day-to-day operational relationships with IT vendors and contractors, enforcing onboarding/offboarding, timesheet, expense, and compliance processes aligned with internal policies and service agreements.
• Experience with Power BI and low-code platforms (Power Automate / Power Apps) to develop dashboards, automate workflows, and proactively streamline inefficient operational processes.
• Highly analytical, proactive, process-oriented and detail-oriented problem solver with strong written and verbal communication skills, familiar with ITSM and continuous improvement frameworks (e.g., ITIL, OpX) to support enterprise governance and decision-making.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.