JC
Technology Support with Automation- Splunk, Dynatrace
full-time•Hyderabad
About this role
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Card Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques – Splunk, Dynatrace, Grafana
- Experience in setting up, monitoring alerts and troubleshooting the issues
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Exposure to AWS and Cloud architecture.
- Strong verbal and written communication skills, able to co-ordinate with different Technical Teams
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
What you'll do
- The Technology Support II team member will ensure operational stability, availability, and performance of production application flows. Responsibilities include troubleshooting service interruptions and maintaining systems for a seamless user experience.
About JPMorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Frequently Asked Questions
What does a Technology Support with Automation- Splunk, Dynatrace do at JPMorgan Chase & Co.?
As a Technology Support with Automation- Splunk, Dynatrace at JPMorgan Chase & Co., you will: the Technology Support II team member will ensure operational stability, availability, and performance of production application flows. Responsibilities include troubleshooting service interruptions and maintaining systems for a seamless user experience..
Is the Technology Support with Automation- Splunk, Dynatrace position at JPMorgan Chase & Co. remote?
The Technology Support with Automation- Splunk, Dynatrace position at JPMorgan Chase & Co. is based in Hyderabad, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technology Support with Automation- Splunk, Dynatrace position at JPMorgan Chase & Co.?
You can apply for the Technology Support with Automation- Splunk, Dynatrace position at JPMorgan Chase & Co. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.