Senior SRE & Technology Support Lead – Applied AI/ML
full-time•Buenos Aires
About this role
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the CIB, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Design, implement, and optimize SRE best practices for AI/ML infrastructure, focusing on reliability, scalability, security, and operational efficiency.
- Develop and maintain automated monitoring, alerting, and incident response systems.
- Manage day-to-day support issues, conduct root cause analysis, and drive continuous improvement to reduce repeat errors and enhance system stability.
- Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
- Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
- Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
- Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
- Documents and shares knowledge within your organization via internal forums and communities of practice
Required qualifications, capabilities, and skills
- 5+ years in site reliability or infrastructure engineering roles.
- Deep expertise in AWS cloud services, infrastructure automation (Terraform, CloudFormation), and monitoring tools (Prometheus, Grafana, CloudWatch).
- Strong problem-solving, communication, and collaboration skills.
- Experience with CI/CD pipelines, operational stability, and risk management.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
- Fluency in at least one programming language such as (e.g., Python, Java etc.)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Experience with troubleshooting common networking technologies and issues
- Drive to self-educate and evaluate new technology
- Advanced English skills
Please submit your resume in English
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Other facts
Tech stack
Site Reliability Engineering,AWS Cloud Services,Infrastructure Automation,Monitoring Tools,Problem-Solving,Communication,Collaboration,CI/CD Pipelines,Operational Stability,Risk Management,Programming Languages,Observability,Container Orchestration,Networking Technologies,Self-Education,Technical Expertise
About JPMorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Team size: 10,001+ employees
Website: http://www.jpmorganchase.com
LinkedIn: Visit
Industry: Financial Services
What you'll do
- The role involves designing, implementing, and optimizing SRE best practices for AI/ML infrastructure while managing day-to-day support issues and driving continuous improvement. Additionally, the candidate will lead initiatives to enhance application reliability and stability using data-driven analytics.
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Frequently Asked Questions
What does a Senior SRE & Technology Support Lead – Applied AI/ML do at JPMorgan Chase & Co.?
As a Senior SRE & Technology Support Lead – Applied AI/ML at JPMorgan Chase & Co., you will: the role involves designing, implementing, and optimizing SRE best practices for AI/ML infrastructure while managing day-to-day support issues and driving continuous improvement. Additionally, the candidate will lead initiatives to enhance application reliability and stability using data-driven analytics..
Why join JPMorgan Chase & Co. as a Senior SRE & Technology Support Lead – Applied AI/ML?
JPMorgan Chase & Co. is a leading Financial Services company.
Is the Senior SRE & Technology Support Lead – Applied AI/ML position at JPMorgan Chase & Co. remote?
The Senior SRE & Technology Support Lead – Applied AI/ML position at JPMorgan Chase & Co. is based in Buenos Aires, Argentina. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior SRE & Technology Support Lead – Applied AI/ML position at JPMorgan Chase & Co.?
You can apply for the Senior SRE & Technology Support Lead – Applied AI/ML position at JPMorgan Chase & Co. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about JPMorgan Chase & Co. on their website.