JC
Product Delivery Senior Associate
full-time•Tampa
About this role
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate within the Client Onboarding & Service space, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.
Job responsibilities
- Collaborate with Readiness Partners, Product and Technology to execute on key delivery tasks and identify ways to boost efficiencies
- Support the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raise blockers and other impediments to manage dependencies and ensure adequate resources
- Design robust test plans, execute test plans, analyze test results, and report production and/or design issues
- Test products/systems and processes before release to market to ensure they work as designed individually and when bundled with other products
- Communicate effectively and accurately the status of the process, including key risks, issues, and potential solutions
- Partner with Global team members to ensure consistent application of procedures and policies
- Complete Quality Assurance and Quality Control activities
- Identify and implement improvements to existing training and quality materials and processes
- Provide operational support throughout the pilot lifecycle
- Perform effective process management and accountability structure to ensure required controls are maintained
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
- Experience in product deployment processes
- Understanding of merchant services processes and the ability to consult with internal and external customers
- Demonstrates knowledge to learn testing functions on multiple platforms
- Bachelor’s degree or equivalent experience required
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
- Background in product testing, client onboarding, client service, validation testing, or financial operations preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
What you'll do
- The Senior Product Delivery Associate will collaborate with various teams to ensure smooth product delivery and support change initiatives. Responsibilities include testing products, managing dependencies, and communicating process statuses.
About JPMorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Frequently Asked Questions
What does a Product Delivery Senior Associate do at JPMorgan Chase & Co.?
As a Product Delivery Senior Associate at JPMorgan Chase & Co., you will: the Senior Product Delivery Associate will collaborate with various teams to ensure smooth product delivery and support change initiatives. Responsibilities include testing products, managing dependencies, and communicating process statuses..
Is the Product Delivery Senior Associate position at JPMorgan Chase & Co. remote?
The Product Delivery Senior Associate position at JPMorgan Chase & Co. is based in Tampa, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Product Delivery Senior Associate position at JPMorgan Chase & Co.?
You can apply for the Product Delivery Senior Associate position at JPMorgan Chase & Co.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.