About this role
The mission of the Global Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses’ ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.
As an Investigative Specialist within our Global Security Team, you will be responsible for reviewing account activity, analyzing and identifying information and thoroughly documenting in a Case Management System for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines. You will play a crucial role in safeguarding our financial institution by reviewing and analyzing account activities.
Job Responsibilities:
- Conduct thorough reviews of account activities to detect and assess potential risk factors. Utilize advanced data analysis techniques to identify unusual or suspicious activities that may indicate fraudulent behavior or other risks.
- Gather and compile comprehensive supporting documentation for each case. Accurately record all findings and observations in the Case Management System, ensuring that each case is well-documented for further investigation and resolution.
- Adhere strictly to banking regulations, internal policies, and procedures. Ensure that all tasks are completed within established timelines to maintain compliance and operational efficiency.
- Stay informed about the latest developments in banking operations, policies, and emerging fraud trends. Leverage this knowledge to facilitate effective fraud investigations and implement risk mitigation strategies.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and risk management. Contribute to the continuous improvement of processes and procedures to strengthen our institution's defenses against fraud.
Required Qualifications, Skills and Capabilities:
- 2+ years of relevant experience
- Strong decision making, sound judgment & analytical skills
- Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.
- Attention to detail, able to ask probing questions and tactfully address discrepancies.
- Ability to work in a fast-paced environment, maintaining adherence to strict deadlines and timelines.
- Intermediate PC skills & keyboard/typing
- Excellent verbal and written communication skills
- Professional attitude
- Prior customer service experience
- Continuing education in Business / Communications / Criminal Justice
Preferred Qualifications, Skills and Capabilities:
- Bilingual (English/Spanish) beneficial
- Prior Fraud prevention or detection experience a plus
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Other facts
About JPMorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What you'll do
- As an Investigations Specialist, you will review account activity and analyze information to document findings in a Case Management System. Your role is crucial in identifying potential risks and ensuring compliance with banking regulations.
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