About this role
A Pret Team Member or Team Member Star works as part of a team in a Pret shop.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Right Pret People
- Act as an ambassador to the local community, engaging with customers and promoting Pret’s values.
- Participate when required in community events and initiatives to build positive relationships with residents and businesses.
- Take on jobs to balance workload across the team.
- Work together to ensure the shop and kitchen is the best it can be.
- Be an “Ace in Place” within your shop team, acting as a role model to other TMs by demonstrating good Pret knowledge.
Shop Profitability
- Complete and pass all TM and TM* training in a timely manner.
- Adhere to financial standards on tills.
- Consistently have high performance while maintaining good MTS quality.
Growing Sales
- Drive sales growth through active involvement in any local initiatives, opportunities, and community events.
- Support the execution of successful launches.
- Ensure sufficient stocks of barista-prepared drink ingredients, packaging, and small equipment.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Use promotional waste to sample and recognize customers with appropriate volume of drinks via Joy of Pret.
Delicious Food & Drink: 6 Key Points of Production
- A knowledgeable and fully coffee maker who promotes the importance of coffee quality and standards.
- Create delicious food according to Pret standards in an efficient, safe environment.
- Always follow the Steps of Production.
- Ensure stock is rotated and used according to standards
Other facts
About Joup Pret
Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year.
As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability.
Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back.
Join us, and be part of something truly special.
What you'll do
- The Part Time Team Member is responsible for creating a welcoming environment and engaging with customers while producing high-quality Pret food. They must maintain good relationships with the team and ensure the shop operates efficiently.
Ready to join Joup Pret?
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