Summary
Location
Dedham
Salary
$140k - $175k
Type
full-time
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About this role
Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations, leading the end-to-end migration of Jordan’s ecommerce platform to Shopify Plus. This is a high-impact, strategic, and hands-on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You’ll guide the technical architecture, integrations, and operations needed to create a scalable, best-in-class ecommerce environment.
This is a hybrid position located in Dedham, MA.
Why you'll love this job:
-
Impact at Scale – You’ll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us
-
Culture of Collaboration – Join a company that values innovation, teamwork, and making bold ideas a reality.
- Customer-Centric Focus – Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience.
Why you will love Jordan's Furniture:
- Stability - The average employee tenure is 12 years!
- Culture - We love what we do and we have fun while we do it.
- Values - We embody our company's core values and live The J-Way: We Care...Alot; We Dare to Think Differently; We Do the Right Thing and We Make Work Fun.
Responsibilities we trust you to perform:
- Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability.
- Oversee the full lifecycle of the migration—from discovery and planning through go-live and optimization—ensuring data integrity, minimal downtime, and seamless user experience.
- Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).
- Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.
- Direct external development partners and vendors, ensuring timely delivery and technical excellence.
- Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).
- Develop and maintain a governance framework for platform updates, releases, and testing protocols.
- Lead the post-launch optimization strategy—driving continuous improvement in performance, features, and customer engagement.
- Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.).
- Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan’s growth.
Who you are:
- 15+ Years total job experience
- 7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.
Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration. - Demonstrated success leading large-scale digital transformation or replatforming projects.
- Hands-on experience with Shopify themes, Liquid, and third-party app ecosystems a plus.
- Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.
- Excellent project management, vendor leadership, and cross-functional collaboration skills.
- Bachelor’s degree in Computer Science, Business, Marketing, or a related field.
- Certifications in Shopify, Agile, or PMP preferred.
Pay Range: $140,000.00 - $175,000.00 year. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
Jordan's Furniture is an Equal Opportunity Employer.
Other facts
About Jordan's Furniture
Jordan's Furniture
NOT JUST A STORE, an experience!
From selling furniture out of the back of a truck over 100 years ago, to opening our 8th store at The Westfarms Mall in 2023, we have a storied history, and you can be a part of its legendary growth.
As Jordan’s Furniture continues to grow, so do our career opportunities. So, what’s it like working at New England’s largest furniture store? We are all about creating fun, family-friendly environments, and that extends to our employees. Our employees, known as the J-Team, work hard at what they do, and have fun while they do it.
When you join the J-Team, you’ll find a dynamic, positive, team-oriented culture that values and maintains honesty and mutual respect. Regardless of your role – Sales, Customer Service, Warehouse, or any other position – we all have one goal: to create raving fans of our customers.
Our passionate J-Team members’ average tenure of employment is more than 10 years. Our positive, team-oriented culture, combined with outstanding benefits and a healthy work/life balance, create a unique job experience you won’t find anyplace else. Ask our employees why they like working here and they will answer that it is a rewarding, family-focused company that recognizes, “you work to live, not live to work.” Working at Jordan’s is not just a job, it’s an experience!
We invite you to come see what we are all about!
What you'll do
- Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, ensuring a seamless user experience. Oversee the full lifecycle of the migration, managing integrations and optimizing site performance.
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