About this role
Job Responsibilities
- Answers incoming telephone calls and greets customers who walk in the store.
- Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
- Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
- Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
- Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
- Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
- Develops good working relationships and rapport with customers. Greets regular customers by name.
- Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
- Follows company pricing and credit guidelines
Sales Results and Responsibilities
- Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
- Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
- Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
- Uncovers and communicates sales lead information to outside sales staff and management.
- Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
Language Proficiencies:
- Proficient conversational English skills.
- The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.
- Conversational fluency in Spanish language is big plus, but not required!
Education and Experience:
Required:
- High School Diploma, GED, or equivalent combination of education and experience.
Preferred:
-2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
Other facts
About Johnstone Supply - J Team Group
Johnstone Supply: Making it Easier to do Business.
Johnstone Supply - The JTeam Group is a leading HVAC/R Wholesale Distributor with locations in Raleigh, Garner, Rocky Mount, Durham, Greensboro, Winston-Salem and Hickory in NC and Lynchburg, Roanoke and Richmond in VA with access to over 70,000 locally stocked products and inventory so you can get it the same or next day in most cases.
Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment to parts, to supplies you can be confident Johnstone has what you need today.
What you'll do
- The Counter Sales position involves greeting customers, assisting with product selections, and processing sales orders. Additionally, the role requires maintaining showroom cleanliness and resolving customer complaints.
Ready to join Johnstone Supply - J Team Group?
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