About this role
ServiceNow Senior Developer
About the Role
We’re hiring a ServiceNow Senior Developer to lead complex development work, guide junior developers, and help shape platform direction. You’ll design scalable solutions, work across multiple modules, and collaborate with architects and process owners.
Key Responsibilities
- Lead development across at least two ServiceNow products, with ITSM and CMDB required.
- Build advanced configurations: Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, ACLs, and Flow Designer logic.
- Develop and optimize JavaScript, HTML, CSS, Bootstrap, and AngularJS.
- Create and maintain Scripted REST APIs, integrations, and data workflows.
- Work with architects to design scalable solutions.
- Support upgrades, patches, and regression testing.
- Troubleshoot complex issues and perform root‑cause analysis.
- Review junior developers’ work and provide guidance.
- Build catalog items, record producers, and workflow automation.
- Maintain data quality across ITOM, CMDB, SAM, HAM, and ITSM.
- Document designs, scripts, and configuration changes.
- Translate business requirements into technical solutions.
Core Skills
- Strong JavaScript (client and server).
- Deep experience with Glide APIs and platform scripting.
- Hands‑on experience with Flow Designer and Workflow Editor.
- Proficiency with Scripted REST APIs and IntegrationHub.
- Strong understanding of CMDB, relationships, and data models.
- Experience with Service Portal and UI customization.
- Knowledge of ACLs and security rules.
- Familiarity with ATF.
- Understanding of ITIL processes.
- Experience with Scoped Apps and custom development.
Qualifications
- 4–7+ years of ServiceNow development experience.
- Bachelor’s degree in IT or related field (or equivalent experience).
- Strong understanding of platform architecture and best practices.
- Experience in Agile or hybrid delivery environments.
- CSA, CAD, or CIS certifications are a plus.
- Ability to mentor junior developers.
- Strong communication skills with technical and business teams.
Other facts
About Johnson Controls
At Johnson Controls, we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering.
Today, Johnson Controls offers the world`s largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry.
Visit www.johnsoncontrols.com for more information.
What you'll do
- The ServiceNow Senior Developer will lead development across multiple ServiceNow products, focusing on ITSM and CMDB. They will also guide junior developers and collaborate with architects to design scalable solutions.
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