Sr. Customer Onboarding and Success - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Customer Onboarding Specialist. In this crucial role, you will play a significant part in ensuring that new customers successfully adopt and utilize our product effectively. The impact of your efforts will contribute to customer satisfaction and long-term relationships, fostering an environment where users can maximize their use of the product. The role is particularly well-suited for individuals who excel in clear communication and thrive in a remote, dynamic setting. Collaboration across functions will be essential as you assist customers throughout their journey. We are looking for a proactive problem solver who is excited about helping others succeed.

• Lead the onboarding and implementation process for new customers by creating and executing personalized onboarding plans that drive fast adoption and measurable value.
• Serve as the primary point of contact for clients after signup, acting as a trusted advisor who understands client goals.
• Train new clients on product features, workflows, and best practices through live sessions and clear written documentation.
• Handle incoming customer support requests through Intercom, resolving issues efficiently and escalating when necessary.
• Translate complex or technical information into clear, practical explanations to ensure clients feel confident using the product.
• Gather customer feedback and communicate insights to Product, Engineering, and Operations teams.
• Collaborate closely with cross-functional teams via Slack to troubleshoot issues and resolve problems quickly.
• Identify opportunities to enhance customer satisfaction and account growth while maintaining strong relationships.

• Strong English communication skills (written and spoken).
• Bilingual proficiency in Spanish or Russian preferred.
• 5+ years of experience in customer success, support, or a related client-facing role, preferably within a SaaS environment.
• Strong background in SaaS onboarding and customer training.
• Ability to translate technical information into clear explanations.
• Customer-first mindset with a proven track record in resolving client issues.
• Highly tech-savvy with the ability to learn and adopt new tools rapidly.
• Experience using Intercom for support and Slack for communication preferred.
• Ability to remain calm under pressure and effectively problem-solve.
• Highly organized and self-motivated, capable of working independently.
• Ability to execute instructions accurately and timely.
• Experience in a fully remote environment with availability during EST time zone.
• Proficiency in Microsoft Office and Google Workspace preferred.

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Great work environment with potential for growth.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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