Senior Director, Continious Improvement and Strategic Planning

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, Continuous Improvement and Strategic Planning in United States.

This senior leadership role drives enterprise-wide operational excellence across multiple insurance and service functions. The Senior Director will design, implement, and optimize strategic initiatives that streamline processes, enhance claims administration, and improve customer and partner experiences. The role requires oversight of cross-functional teams, vendor partnerships, and technology integration to ensure scalable and compliant operations. The ideal candidate blends strategic vision with operational rigor, leveraging data-driven insights and structured process improvement methodologies. Success in this role directly impacts efficiency, service quality, and growth across multiple brands. This position operates in a remote-friendly environment, fostering collaboration across diverse teams and geographies while championing a culture of continuous improvement.

• Lead enterprise-wide operational strategies to improve efficiency, scalability, and service quality across customer service, telephony, claims, and product implementation functions.
• Provide strategic oversight of product development initiatives to ensure administrative efficiency, operational scalability, and long-term sustainability.
• Drive automation, process optimization, and adoption of best practices to enhance claims lifecycle, productivity, and customer experience.
• Lead structured change management programs and build governance frameworks to align initiatives with corporate strategy, budgets, and compliance requirements.
• Oversee vendor performance and integration, ensuring alignment with organizational standards, technology solutions, and cost efficiency.
• Serve as a senior liaison between business, technology, and vendor teams to ensure cohesive delivery of transformation initiatives.
• Ensure operational processes and technology comply with U.S. and Canadian insurance regulatory standards.
• Champion a culture of continuous improvement, data-driven decision-making, and inclusive leadership across teams and business units.

• Bachelor’s degree in Business Administration, Operations, or a related field; advanced degree preferred.
• 10+ years of progressive experience in insurance operations, strategic transformation, or enterprise program management.
• Strong knowledge of U.S. and Canadian insurance regulatory environments, particularly claims operations, product distribution, and telephony requirements.
• Proven success leading large-scale operational or technology transformation initiatives.
• Demonstrated P&L oversight, budget development, and financial accountability to ensure measurable efficiency and ROI.
• Lean Six Sigma certification or equivalent experience in structured process improvement and organizational change management.
• Exceptional leadership, communication, and stakeholder management skills.
• Experience managing vendor ecosystems and delivering measurable operational improvements.
• Ability to operate effectively in a remote environment and collaborate across multiple teams and geographies.

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and vision insurance coverage.
• Basic life insurance, short-term and long-term disability coverage.
• 12 weeks of fully paid parental leave.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Retirement savings plan and financial wellness programs.
• Paid time off, holidays, and company-wide wellness day.
• Paid volunteer opportunities and pet-friendly work environment.
• Professional development, training, and skills growth opportunities.
• Employee Assistance Program (EAP) and support resources for well-being.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1