JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director, Technical Services

What this job involves - At JLL, we partner with the world's most prestigious organizations and we are looking for an exceptional leader to join us as the Director of IFM Technical Services. In this high-impact on-site role, you will lead a comprehensive technical services organization responsible for the reliability, maintenance, and innovation of critical building systems across a premier Technology client’s Bay Area portfolio. As a dynamic leader with an ownership mentality, you will oversee specialized mobile engineering teams, critical infrastructure for Base Building Maintenance (BBM), and digital building initiatives. 

You don’t simply implement best practices—you redefine them, driving operational rigor and elevating performance standards for your team, peers, and vendor partners. By merging meticulous attention to detail with anticipatory customer service, you will ensure these critical environments are not merely functional, but exemplary in safety, compliance, and comfort, establishing yourself as an indispensable cornerstone of our client's success.

Key Responsibilities -

Strategic Leadership:

• Drive the strategy for Digital Buildings and Innovation Programs, leveraging data to enhance building performance and user experience.

• Develop long-term asset lifecycle strategies for critical infrastructure, including UPS, generators, and HVAC systems

Technical Operations:

• BBM Specialty Services: Oversee Base Building Maintenance operation of business-critical systems, including the Generator Program, UPS Program, Electrical Program, Elevator Program, etc.

• HVAC & Specialized Trades: Direct the Unionized technical engineering workforce covering HVAC, Plumbing, Appliance Repair, Water Treatment, and Fire Life Safety (FLS) systems.

• Engineering: Manage the deployment and efficiency of mobile engineers and specialized technicians across the portfolio, including support for vacant, non-occupied sites.

Program Management:

• Ensure compliance and operational uptime for high-risk critical environments and specialized trades, including management of Key Performance Indicators (KPI).

• Oversee Innovation Program Management to pilot and scale new technical solutions.

Team Leadership:

• Manage 4+ direct reports and build qualified regional teams 

• Collaborate with operations 100+ matrix team members to deliver technical services

• Trusted advisor for internal and client teams regionally; maintain positive relationships with key stakeholders and clients.

Requirements -

Education & Experience:

• Bachelor's degree required; Master's or P.E. preferred 

• 10+ years progressive experience in facilities maintenance and/or reliability engineering

• 5+ years CMMS management experience (building, maintaining, or managing systems) 

• Experience with integrated facilities maintenance and client service delivery

Technical Skills:

• Knowledge of HVAC, CUP, chillers, cooling towers, and auxiliary equipment 

• Planning, scheduling, and work execution experience preferred 

• Strong analytical and data interpretation capabilities

Work Arrangement:

• Onsite position with 5 days/week client office presence required 

• Travel: 25% within Bay area

• Preferred locations: San Francisco / Mountain View

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.