Director of Rooms – Jekyll Island Club Resort
full-time•Jekyll Island
About this role
Description
The Jekyll Island Club Resort is a historic and luxurious destination that offers a unique blend of southern charm and modern amenities. With our stunning coastal views, rich history, and exceptional service, we provide our guests with unforgettable experiences. We are looking for a dynamic and experienced Director of Front Office to lead our front office team and ensure our guests receive the highest level of service.
As the Director of Front Office, you will be responsible for overseeing all front office operations, including the front desk, concierge services, and guest relations. Your leadership will set the standard for service excellence, ensuring that every guest enjoys a seamless and memorable experience from check-in to check-out.
THE JOB
- Lead and manage the front office team, providing training, guidance, and support to ensure high performance and job satisfaction.
- Work with the Resort Manager, to develop and implement policies and procedures to enhance the efficiency and effectiveness of front office operations.
- Monitor guest feedback and satisfaction scores, responding promptly to inquiries and resolving any issues to ensure guest satisfaction.
- Collaborate with other departments, including housekeeping and sales, to ensure smooth operations and exceptional guest service.
- Oversee front office budget, forecasting, and cost control measures to maximize profitability.
- Manage room inventory and maximize revenue through strategic allocation and upselling initiatives.
- Maintain knowledge of local attractions, events, and services to provide guests with accurate and helpful information.
- Foster a positive and inclusive work environment that promotes teamwork and professional growth.
THE BENEFITS:
In return, you are rewarded with a competitive compensation package, including:
- Competitive pay
- Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits. Pet insurance too!
- 401k plan with employer matching after 1 year
- Complimentary meals
- Paid time off and holidays
- Free Jekyll Island annual parking pass
- Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
- Career growth opportunities
- On-Demand Pay - Your Pay before Payday
OUR CULTURE
The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences. People who best fit Jekyll Island Club Resort are sharp, hardworking, and reliable team players.
OUR VALUES
A primary focus for Noble House is to impart our core values to each and every team member. These include:
- Rooted In Family - Stay A While - Come As You Are - Pay It Forward - Do The Right Thing - Make Things Better - Happy To Help.
Requirements
- Must have exceptional interpersonal skills to provide our guest with an exceptional experience.
- Have experience in a similar size hotel: (159+ rooms). We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
- Have a keen sense for hiring, training and coaching great people so they can provide top notch service to our guests.
- Dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
- Take ownership of your tasks and feedback from your manager so you can continue to grow.
What you'll do
- The Director of Front Office will lead and manage the front office team, ensuring high performance and guest satisfaction. Responsibilities include overseeing operations, monitoring guest feedback, and collaborating with other departments.
About Jekyll Island Club Resort, a Noble House Resort
From the moment you arrive, you'll be whisked away into the rich history of Jekyll Island and The Club that bears its name. This is a story for the ages, a great history preserved, and we approach each new day in our history with a sense of wonder.
Built in 1886 to serve as the playground for one sixth of the world's wealth, today it is an award-winning vacation and meetings resort with a rich history and gracious service. A proud historic hotel of America, the Jekyll Island Club Resort is a destination for all ages located on the Georgia state park, Jekyll Island.
Unlike the days of old when it was the world's most exclusive hunting lodge, we have added many amenities for family vacations, company retreats, and beautiful weddings. Jekyll Island Club Resort's all-suite, oceanfront, boutique hotel, Jekyll Ocean Club is now open.
Ready to join Jekyll Island Club Resort, a Noble House Resort?
Take the next step in your career journey
Frequently Asked Questions
What does a Director of Rooms – Jekyll Island Club Resort do at Jekyll Island Club Resort, a Noble House Resort?
As a Director of Rooms – Jekyll Island Club Resort at Jekyll Island Club Resort, a Noble House Resort, you will: the Director of Front Office will lead and manage the front office team, ensuring high performance and guest satisfaction. Responsibilities include overseeing operations, monitoring guest feedback, and collaborating with other departments..
Is the Director of Rooms – Jekyll Island Club Resort position at Jekyll Island Club Resort, a Noble House Resort remote?
The Director of Rooms – Jekyll Island Club Resort position at Jekyll Island Club Resort, a Noble House Resort is based in Jekyll Island, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Rooms – Jekyll Island Club Resort position at Jekyll Island Club Resort, a Noble House Resort?
You can apply for the Director of Rooms – Jekyll Island Club Resort position at Jekyll Island Club Resort, a Noble House Resortdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.